Customer support role opening in a leading MNC captive BPO in Kolkata

2 weeks ago


Kolkata, West Bengal, India 2coms Full time
Job Opening: Customer Support Representative

Location: Kolkata
Salary: Up to 4.20 lpa

Our client, a multinational telecommunications holding company headquartered in London, is seeking a Customer Support Representative to join their team in Kolkata. The company is the largest provider of fixed-line, broadband, and mobile services in the UK, and also offers subscription television and IT services.

Job Title: Customer Support

Work Setting: Office-based

Requirements Requirements::
  • Minimum of 6 months experience in International Voice Process
  • Excellent communication skills
  • Ability to handle calls over chat in different time zones
  • Experience in taking calls from global clients and providing professional and positive responses
  • Flexibility to work in rotational shifts
  • Proficient in English, both verbal and written
  • Knowledge of customer service principles and practices
  • Good technical knowledge
Qualification: Under Graduate / Graduate / Post Graduate

Experience: Minimum 6 months BPO experience up to 6 Years

Shift: Rotational

Week Off: 2 days rotational week off

:
  • Good Communication skills
  • Take calls over chat which involves working in different time zones
  • Take calls from Global clients and initiate the right responses to them, positively and professionally
  • Flexible to work in shifts
  • Excellent English - both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Good technical knowledge

Benefits
Both Side CAB.

Chance to working with captive unit.
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.


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