SAP Basis Team Lead

3 weeks ago

Thiruvananthapuram, Kerala, India Promaynov Advisory Services Pvt. Ltd Full time

Role Overview:

We are seeking an experienced SAP Basis Lead Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills and extensive experience of working on SAP landscape

Key Responsibilities:


• Lead application monitoring & support services for the global customers across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA


• Acts as a First point of escalation for the customer in case of any issues or challenges from a technical delivery point of view


• Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution


• Ensure on-time delivery of all work items, aligned to defined & agreed SLAs; Always assure process adherence and compliance by the team


• Prepare the Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer


• Collaboration & coordination with customer and SAP Internal teams to drive agile resolution of critical issues


• Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery


• Drive continuous improvement in process or service delivery and driving adoption of AI based automation


• Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders


• A Guide or mentor to the delivery team from technical basis perspective – Basis, Security and Data Growth areas


• Manages the team across shifts ensuring seamless handovers without any process breakdowns


• Promptly highlight identified risks for service delivery and governance along with risk response strategies

Technical & Functional Skills:


• In-depth knowledge of SAP Basis Administration including HANA DB, ABAP/Java stacks, and SAP landscape management


• Hands-on experience with Cloud ALM, FRUN, and ITSM tools


• Exposure to SAP modules and systems including ECC, S/4HANA, BW/4HANA, PI/PO, CPI, CRM, SCM

Soft Skills:


• Excellent communication skills – verbal and written, for effective interaction with global stakeholders


• Strong problem-solving and analytical capabilities


• Ability to mentor team members, coordinate shift activities, and maintain high service quality


• Proactive mindset with a focus on continuous improvement and innovation

Qualifications:


• Bachelor's degree in computer science, Engineering, Information Systems, or related field


• 10 to 12 years of relevant SAP Basis experience, including leadership roles in a 24x7 support environment


• ITIL certification or working knowledge of ITIL-based processes is preferred.

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