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Citrix Specialist

1 month ago

Thiruvananthapuram, Kerala, India HCLTech Full time
Technical Support Engineer - Citrix Products

This role focuses on providing technical assistance to customers with medium to large size, scope, and/or complexity issues related to Citrix products.

Main Responsibilities:
  • Provide technical assistance on Citrix products via phone, email, and/or remote access
  • Perform basic problem analysis and isolate problems of moderate to high complexity
  • Achieve and maintain targeted call statistics and established goals
  • Publish articles on moderately technical support issues in Citrix's online knowledgebase
  • Document cases, recommendations, and resolutions clearly in the CRM system
Required Technical Skills:
  • Basic to Moderate knowledge in design, implementation, and troubleshooting of CVAD
  • Knowledge on multiple versions of Citrix Products and strong experience of Citrix Provisioning Services, MCS, Storefront, Gateway, Application Layering, Citrix WEM, Endpoint Management Service , Linus VDA and Workspace App/ Receiver
  • Basic knowledge of Citrix ADC (Application Delivery Controller)
  • Good Understanding of Citrix DaaS
  • Knowledge of Citrix Analytics
  • Understanding on Citrix SDK , API and Powershell Scripting
Requirements:
  • Ability to obtain advanced Citrix certification within 1 year of service
  • Ability to obtain basic major vendor third-party certifications
  • Proven ability to work on multiple issues and prioritize work accordingly to business processes
  • Can-do attitude with a strong will to lead by example
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner
  • Strong communication and negotiation skills for leading critical discussions and expectation management
  • Strong logical/critical thinking and problem resolution skills