OOH Consultant

Out-of-Hours (OOH) Job Responsibilities:

• Filling shifts during out-of-hours periods.
• Responding to candidate and client enquiries outside of business hours.
• Managing new agency booking requests received during OOH.
• Uploading shifts to the CRM, whether received from RCs or clients via email or portals (e.g. e-tips).
• Chasing candidates for shift availability, including cross-checking client-provided spreadsheets.
• Reviewing the client Rota (received weekly) and ensuring all shifts in the CRM match the Rota; amending where necessary.
• Managing late logins and cancellations that occur during OOH.
• Uploading new candidate enquiries to the CRM and contacting them for an up-to-date CV.
• Completing the client compliance checklist for new candidates.
• Providing support to the compliance team as needed, particularly with new candidate registrations.
• Chasing compliance documents from working candidates over the weekend (those who are unresponsive during business hours).
• Continuously monitoring client portals and emails throughout the day.
• Chasing missing timesheets as required.
• Keeping all client trackers updated with real-time information.
• Maintaining and updating the OOH handover sheet in real time.

Rotational Shift and Rotational Offs

Ahmedabad(onsite)