MS Technical Specialist

2 weeks ago

Hyderabad, Telangana, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assists in analyzing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides onsite technical support to clients and provide field engineering services to clients Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Additional skills proficiency such as:Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)

Required Experience:

Seasoned years of work experience Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • ERP Transformation Manager for MS Group

    3 days ago

    Hyderabad, Telangana, India MS GROUP Full time

    About MS GroupMS Group is a rapidly growing hybrid seed company in India with pan-India operations and over a decade of experience in the agricultural input space.We operate as a structured group of companies under a shared operational model, with business lines spanning crop R&D, seed production, quality processing, packaging, marketing, and sales.We are...

  • Specialist- MS&T

    2 weeks ago

    Hyderabad, Telangana, India NOVARTIS Full time

    Job DescriptionJob descriptionSummary- The purpose of the Specialist role is to work in close collaboration with the Site MS&T team and multifunctional technical operations teams within the Large Molecules Platform. The individual plays a key role in the execution and support of Technical Transfers and Life Cycle Management activities with a strong focus on...

  • Specialist– MS&T

    4 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The purpose of the Specialist role is to work in close...

  • Technical Documentation Specialist

    2 weeks ago

    Hyderabad, Telangana, India West Coast Optilinks (WCO) Full time

    West Coast Optilinks (WCO) seeks a detail-oriented Technical Documentation Specialist with expertise in Optical Fiber Cable (OFC) manufacturing. The ideal candidate will review and prepare technical documentation, ensuring compliance with industry standards and specifications.Key Responsibilities:Review Bill of Materials (BOM), Technical Datasheets, Packing...

  • MS Dynamics Finance Specialist

    2 days ago

    Hyderabad, Telangana, India beBee Careers Full time

    Job Title: MS Dynamics Finance SpecialistWe are seeking a highly skilled and experienced professional to join our team as an MS Dynamics Finance Specialist.Description:The ideal candidate will have at least 3 years of relevant experience in E-E Core D365 (D365 F&O development) with strong communication skills.Key Responsibilities:Configure D365 F&O modules...

  • MS Technical Specialist

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full time

    Job DescriptionJob DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.Your day at...

  • MS Technical Specialist

    4 weeks ago

    Hyderabad, Telangana, India NTT DATA, Inc. Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • MS Technical Specialist

    2 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...

  • Technical Documentation Specialist

    6 days ago

    Hyderabad, Telangana, India Zen Technologies Ltd. Full time

    Role OverviewZen Technologies Ltd. is looking for a talented Technical Documentation Specialist to contribute to the development of high-quality technical documents. As a key member of our team, you will play a crucial role in creating user handbooks, technical manuals, and other related documentation that meet the requirements of the Ministry of Home...

  • Technical Specialist

    3 days ago

    Hyderabad, Telangana, India beBee Careers Full time

    About the Team">The Technical Specialist role is part of our Development Team at Zoetis. As a Technical Specialist, you will be responsible for providing technical expertise and support to our development teams. ">Main Responsibilities">">Provide technical direction to contingent workers and junior developers. ">Troubleshoot issues and guide the team through...

  • Technical Support Specialist

    1 week ago

    Hyderabad, Telangana, India CorroHealth Full time

    At CorroHealth, we are seeking a highly skilled Technical Support Specialist to join our team in Hyderabad or Chennai locations. As an Application Support Engineer, you will be responsible for providing advanced technical support in a customer-facing role.Key ResponsibilitiesProvide software solutions and consulting with customers in a software deployment...

  • Technical Specialist in Automated Testing

    2 weeks ago

    Hyderabad, Telangana, India S&P Global Full time

    Role Overview: The Technical Specialist in Automated Testing role involves developing and executing automated tests for web-based applications using Selenium WebDriver, Postman, and MS UI Automation. This is a key position within our team, requiring close collaboration with cross-functional teams and identification and escalation of technical issues. Main...

  • Technical Specialist

    4 weeks ago

    Hyderabad, Telangana, India HCLTech Full time

    We're Hiring | Technical Specialist – DC Virtualization (X64) VMware vSphere & vCenterLocation : Pune, HyderabadRole : E2.3 Technical Specialist – DC VirtualizationExperience : 3-7 YearsKey Responsibilities:DC Virtualization Management : Oversee and optimize X64 architecture, ensuring high availability, performance, and scalability of virtualized data...

  • MS&T Expert

    2 weeks ago

    Hyderabad, Telangana, India NOVARTIS Full time

    We are seeking an experienced MS&T Expert to join our team in the Large Molecules Platform. As a key member of the Site MS&T team, you will be responsible for executing and supporting technical transfers and life cycle management activities with a strong focus on preparation and updating of risk assessments and validation-related documentation.About the...

  • Technical Integration Specialist

    2 days ago

    Hyderabad, Telangana, India beBee Careers Full time

    About the RoleWe are seeking a highly skilled Technical Integration Specialist to join our team. As a Technical Integration Specialist, you will be responsible for integrating OpenText xECM components with SAP.The ideal candidate will have hands-on experience in configuring Content Server for xECM scenarios and working with SAP functional and technical teams...

  • Technical CRM Specialist

    2 weeks ago

    Hyderabad, Telangana, India Srihire Consulting Services Private Limited Full time

    Job Title: Technical CRM SpecialistAt Srihire Consulting Services Private Limited, we are seeking a highly skilled Technical CRM Specialist to join our team. As a Technical CRM Specialist, you will be responsible for facilitating detailed design from requirements and support to construction and deployment.Key Responsibilities:Lead technical efforts for...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India RSM US LLP Full time

    RSM US LLP seeks a skilled Technical Support Specialist to join our team. As a member of the Service Desk, you will provide first-level technical support for all supported applications, responding to user inquiries regarding incidents with applications, networks, platforms, and servers.The ideal candidate will possess excellent communication skills, be able...

  • Lead Technical Specialist

    2 weeks ago

    Hyderabad, Telangana, India Wipro Full time

    **Role Purpose:**The purpose of this role is to ensure the daily performance of the Production Specialists and support process delivery by resolving technical escalations and developing technical capability within the team.Main Responsibilities:Tech Support & Escalation: Resolve technical escalations and develop technical capability within the Production...

  • Technical Specialist

    5 days ago

    Hyderabad, Telangana, India Wipro Limited Full time

    As a Technical Specialist, you will play a key role in ensuring the quality of our software products. You will be responsible for designing, testing, and maintaining software programs for operating systems or applications. In this role, you will collaborate with cross-functional teams to develop software solutions that meet 100% quality assurance parameters.

  • Technical Solutions Specialist

    1 week ago

    Hyderabad, Telangana, India YASH Technologies Full time

    At YASH Technologies, we're a leading technology integrator helping clients reimagine operating models and enhance competitiveness. We're looking for an experienced Technical Solutions Specialist to join our team.Job Responsibilities:Design and build complex jobs on AWS Glue to replace existing ETL processesStandardize code across all workflows to maintain...