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Team Member

4 weeks ago

Pune, Maharashtra, India Tata Consultancy Services Full time
Role: Shipping SME

We are seeking a skilled and experienced Shipping SME to join our team at Tata Consultancy Services. As a key member of our organization, you will be responsible for delivering superior customer experience and ensuring that all documents are handled within agreed timelines.

Key Areas of Responsibility:
  • Deliver Superior Customer Experience
  • Ensure each document is handled within the agreed timeline
  • Meet vessel cut off's and other deadlines
  • Understand the processes by country/Account and deliver expectations
  • Meet and exceed Productivity targets
  • Correspondence with customers for any queries, clarifications and amendments
  • Providing accurate, detailed and complete information "the first time and every time"
  • Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
  • To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets
  • Flexible to work in shifts
New Migrations/Organization Changes:
  • Work closely with Team Leaders to ensure process migrations/organization changes are properly executed
  • Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided
Continuous Improvement and Low Cost Provider:
  • Identify areas for improvement in service delivery (data quality/productivity/customer requirements)
  • Proactive analysis of operational steps to identify waste with supporting data and benefits
  • Implements signed off changes assisting in actual benefits
Uphold Company Image:
  • Ensure Company vision, values & ethics are upheld within team at all times through professional behavior/by being a role model for the team
Knowledge and Qualification:Technical Skills:
  • Graduate in any field. Preferred Diploma or degree in Foreign trade/Imports Export mgmt.
  • Compute proficient, with Typing speed of at least 30 WPM & 100% accuracy
  • 2 years of experience in Shipping, Logistics,freight forwarding documentation
  • MS Office Proficiency
Soft Skills:
  • Customer Service orientation and empathic listening
  • Effective communication (verbal & written)
  • Strong Interpersonal skills
  • Ability to work diligently under pressure
  • Works well within the team environment to establish constructive ideas or solutions that meet organizational objectives and makes improvement in own area
  • Assists in establishing a strong commitment amongst work group members and keeps a positive team environment.
  • Reacts to situations with a sense of urgency
  • Positively embraces change.
  • Evaluates all system features and its utility to end customer and proposes and makes changes bearing that in mind.
  • Understands and implements systems and Technical knowledge in day to day activities to improve operations.