Network Engineer
2 weeks ago
Job Opportunity: Network Support Engineer (L1) – Hyderabad (Work From Office)
Location: Hyderabad
Work Mode: Work From Office
Shift: Australian Time Zone (24/7 support & rotational shifts)
Notice Period: Immediate to 15 days preferred
Key Responsibilities:
- Provide L1 level support for Global IT infrastructure.
- Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
- Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
- Handle bandwidth utilization analysis and generate availability and trend reports.
- Respond to alerts/notifications configured in monitoring systems.
- Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
- Coordinate with ISPs and third-party vendors for issue resolution.
- Follow ITIL processes for Incident, Problem, Change & Configuration Management.
- Work with ticketing tools like ServiceNow for issue tracking and resolution.
Technical Experience:
- 1 to 3 years of experience in a global IT support environment.
- Hands-on experience with monitoring tools and network gear.
- Familiarity with LAN/WAN bandwidth and performance monitoring.
- Experience in generating technical reports for clients or management.
- Exposure to global customer support environments.
Required Skills:
- Strong verbal and written communication skills.
- Experience with Global IT support operations.
- Proficient in monitoring and ticketing tools.
Preferred Skills:
- Understanding of ITIL framework and processes.
- CCNA certification is a strong advantage.
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