Client Services Team Lead

1 week ago

Agra, India CXC Full time

Ideal candidate would be


Applied business knowledge to streamline service delivery processes; used management concepts to scale a support or service team.

Managed client-facing service operations; resolved escalations while meeting SLAs; supported the transition of services into a centralized hub.

Ensured processes met regulatory requirements in different countries; advised stakeholders on compliance risks; contributed to successful audits or certifications.

Scaled a service delivery team in a fast-growing organization; implemented performance metrics and dashboards; consistently achieved SLA adherence.

Progressed from supervising a small team to leading a larger service function; introduced scheduling to support international clients; implemented workflow tools to manage high volumes; coached and developed team members to achieve SLA targets.

Introduced structured coaching programmes; improved team engagement scores; recognised as an escalation point during service challenges.

Reduced processing times by standardising workflows; automated routine reporting; streamlined onboarding or setup processes across regions.

Presented service performance updates to executives; facilitated cross-team workshops; explained personal contributions to successful projects with clarity; de-escalated client issues through effective communication.

Chaired governance calls with senior stakeholders; collaborated across functions to resolve client issues; negotiated timelines or scope adjustments with customers.

Identified root causes of recurring service failures; used data trends to improve forecasting; implemented corrective actions that improved client satisfaction.

Managed urgent onboarding/setup for a new client; resolved multiple escalations simultaneously; consistently delivered to tight SLAs.

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