Vice President, Head of Global F&A Operations

3 weeks ago

Hyderabad, Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President, Head of Global F&A Operations

Genpact is looking to fill the role of Head of Global F&A, a leadership role responsible for the strategic planning and execution of S2P, S2C, and R2R operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's sourcing operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, Operational Excellence, Transformation and Technology embedment, people management, quality management, workplace planning, mentoring, development, and training.

Responsibilities

Collaborate with client's senior stakeholders and Genpact service lines to develop and execute global S2P, S2C, and R2Rstrategy and operational plans 

 Lead global operations to achieve/exceed P&L

Deliver Genpact's digitalization strategy through leveraging the latest disruptive technologies such as Artificial Intelligence (AI), Gen AI and Agentic AI as well as blockchain to enhance operational delivery and customer experience

Lead and initiate discussions GPO client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation 

Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.

Drive continuous improvement within operational processes, look for opportunities to improve the current cost base 

Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated

Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region 

Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales 

Work with client's retained organization to assist with communication of key process changes to drive program adoption within client teams 

Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)

Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects

Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on end to end business process

Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Qualifications

Minimum qualifications

Master's degree in commerce, Business, Engineering, Economics, or a related subject. from a reputed University.

Subject matter expert in F&A Operations – the ability to coach & mentor team members across all delivery centers 

Outstanding negotiation, interpersonal, verbal, and written communication skills 

Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement 

Commercially savvy seeks to provide win-win solutions for the Client and Genpact

Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience

Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity 

Proven listening and customer service skills 

Influencing skills, creative thinking/innovative mindset

Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications

MBA / CA or equivalent degree

Knowledge of various digital technology used for F&A operations

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