Reservation Executive

3 hours ago


Pune, India Closing Deck Services Private Limited Full time

Job DescriptionPosition Title: Reservation ExecutiveLocation: Viman Nagar, Pune, Maharashtra, IndiaShift Timing: Regular U.S. Shift – 5:30 PM IST to 2:30 AM IST/ 10:30 PM IST to 7:30 AM ISTEmployment Type: Full-TimeWork Mode: On-Site (Work from Office)Company OverviewRJ Hospitality, headquartered in Brooklyn, New York, with its corporate operations based in Viman Nagar, Pune, Maharashtra is committed to delivering exceptional service and creating memorable experiences for our guests.This role is based in Pune and entails managing operations associated with our esteemed U.S.-based hotel brands, including Marriott, Hilton, and IHG.Job SummaryHandle guest reservations across multiple hotel brands efficiently.Manage booking inquiries and ensure a seamless reservation process.Coordinate requests via email, OTA platforms, and PMS systems.Maintain reservation accuracy, verify payments, and assist in cancellations.Ensure effective communication with relevant hotel departments for smooth operations.Key ResponsibilitiesReservation Management: Handle new reservations, cancellations, and modifications in PMS.Guest Communication: Respond to inquiries via email, OTA channels, and booking platforms.OTA Requests: Review and process special requests received through OTA channels.Reservation Screening: Verify upcoming reservations for payment status and special requests.Cancellations & Updates: Notify the front desk and accounts team regarding changes.Daily Coordination: Share guest lists with the front office and ensure accurate records.End-of-Day Review: Conduct final task checks and escalate unresolved issues.Education QualificationRequired: Bachelor's in science (Hospitality & Hotel Administration) – Only candidates with this qualification will be consideredBachelor’s degree in hospitality management.✔ Experience in guest services, reservations, or a similar professional role.Desired Skills & CompetenciesStrong written and verbal communicationAbility to multitask and maintain composure under pressureFamiliarity with PMS platforms (e.g., Opera) and OTA systemsBasic proficiency in Microsoft Office Suite (Excel, Word, Outlook)Excellent organizational and problem-solving skillsMultilingual communication skills are an added advantagePreferred Experience1-3 year of professional experience in reservations at any of the following: Marriott, Hilton, IHG brandsFresh graduates from B.Sc. (Hospitality & Hotel Administration) programs encouraged to applyApplication ProcessEligible candidates may share their updated resume with the HR Team at:📧 hr@closingdeck.com



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