University F&B Operations Manager, Bangalore

3 weeks ago

Bengaluru, Karnataka, India Ground Zero Full time

Role: University F&B Operations Manager, Bangalore
Experience: 8-12 years 
Salary: 60-90k/month
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The role is with Ground Zeros partner university focused on social impact. 

Job Summary:

The Food & Beverage Operations Manager will be responsible for the comprehensive management and oversight of all food and beverage services within the university campus. This role requires a highly experienced and skilled professional with a strong background in hospitality, food safety, and operational management. The ideal candidate will possess a proven track record of delivering exceptional F&B services, managing teams effectively, and implementing innovative solutions to enhance the dining experience for students, faculty, and staff.

Responsibilities:

1. Operational Management:

  • Oversee all aspects of F&B operations, including cafeterias, dining halls, cafes, catering services, and vending operations.
  • Develop and implement operational strategies to ensure efficient and effective service delivery.
  • Manage daily operations, ensuring adherence to quality standards, service protocols, and hygiene standards.
  • Supervise and coordinate the activities of vendor managerial/supervisory staff, ensuring seamless operations.
  • Monitor and control inventory, manage stock levels, and minimize wastage.
  • Ensure timely and efficient service during peak hours and special events.
  • Develop and maintain operational manuals, standard operating procedures (SOPs), and checklists.
  • Be willing to operate independently through vendor managerial/supervisory staff, ensuring smooth operations.

2. Food Safety and Hygiene:

  • Implement and enforce stringent food safety and hygiene standards in compliance with relevant regulations and best practices.
  • Maintain a valid Food Safety certification such as HACCP, or demonstrate equivalent training and knowledge.
  • Conduct regular food safety audits and inspections, and take corrective actions as needed.
  • Train staff on food safety protocols, hygiene practices, and allergen awareness.
  • Ensure proper storage, handling, and preparation of food items.

3. Financial Management and Procurement:

  • Develop and manage the F&B budget, ensuring cost-effectiveness and financial sustainability.
  • Monitor and control expenses, analyze financial reports, and identify areas for improvement.
  • Implement and manage efficient procurement processes, ensuring timely and cost-effective sourcing of supplies.
  • Maintain accurate records of purchases, inventory, and sales.
  • Demonstrate a basic understanding of standard accounting and procurement practices used in the F&B industry.

4. Technology and Innovation:

  • Implement and manage technology solutions to enhance F&B operations, including point-of-sale (POS) systems, inventory management software, and online ordering platforms.
  • Lead the adoption and management of food subscription apps and other relevant digital platforms.
  • Supervise and manage the operation of a mechanised kitchen, ensuring optimal performance and efficiency.
  • Demonstrate proficiency in MS Office, particularly Excel, for data analysis, reporting, and planning.
  • Stay abreast of industry trends and emerging technologies, and recommend innovative solutions to improve service delivery.

5. Team Management and Vendor Relations:

  • Provide leadership and guidance to vendor managerial/supervisory staff, fostering a positive and productive work environment.
  • Conduct regular performance evaluations and provide feedback to vendor staff.
  • Build and maintain strong relationships with vendors, suppliers, and other stakeholders.
  • Negotiate contracts and agreements with vendors, ensuring favorable terms and conditions.
  • Leverage existing connections within the local F&B network to address potential challenges related to supplies, vendor selection, and staff attrition.

6. Customer Service and Satisfaction:

  • Ensure a high level of customer service and satisfaction in all F&B outlets.
  • Address customer feedback and complaints in a timely and professional manner.
  • Develop and implement strategies to enhance the dining experience for students, faculty, and staff.
  • Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.

7. Communication and Language Skills:

  • Communicate effectively with staff, vendors, and customers in English (written and spoken).
  • Demonstrate proficiency in Kannada, and preferably Hindi, to effectively interact with local staff and vendors.

Qualifications:

  • Bachelor's degree in Hospitality and Hotel Management or Catering Technology.
  • Minimum of 8-10 years of work experience in the hotel industry, with at least 2-3 years in a management role.
  • Proven experience in managing F&B operations, preferably in a large-scale setting.
  • Strong knowledge of food safety and hygiene standards, with relevant certifications (HACCP or equivalent).
  • Proficiency in using F&B management software and technology solutions.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong organizational and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Established connections with the local F&B network.
  • Proficiency in MS Office, particularly Excel.
  • Proficiency in English, Kannada, and preferably Hindi.

Preferred Qualifications:

  • Experience in managing F&B operations in an educational institution.
  • Advanced certifications in food safety or hospitality management.
  • Experience with implementing and managing food subscription apps.

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Hiring Note: Applications will be reviewed on rolling basis. This job is first posted on March 11, 2025 on GroundZeroJobs.Org

For any questions, ping us on WhatsApp Chat helpline: +8058331557

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