Financial Counselor

3 weeks ago

Ahmadnagar, Maharashtra, India Progenesis IVF Fertility Center Full time

Job Title: Financial Counsellor cum Center Manager

Education: B.A.M.S. / B.H.M.S. / MBA (Healthcare/Operations preferred)

Language Proficiency: Marathi (Mandatory), Hindi, and English

Gender Preference: Female

About Us:

At Progenesis IVF , we specialize in advanced fertility treatments, working passionately since 2014 to support couples through their parenthood journey. With a team of expert professionals and state-of-the-art infrastructure, we aim to deliver compassionate and personalized care in every patient interaction.

Role Overview:

As a Financial Counsellor cum Center Manager , you will be responsible for counselling patients on IVF treatment plans, managing center-level operations, ensuring adherence to clinical protocols, and overseeing the financial processes related to patient services.

Key Responsibilities:

Financial Counselling & Conversion:

  • Counsel patients and family members about IVF treatment options and related packages.
  • Clearly explain financial aspects, pricing structures, and EMI plans.
  • Drive patient conversions by explaining treatment value and outcomes.
  • Handle all consents and document explanations related to financial agreements.

Center Operations & Administration:

  • Oversee day-to-day clinical and administrative operations at the centre.
  • Ensure all activities adhere to SOPs, compliance standards, and clinic quality benchmarks.
  • Monitor front office, support staff, counsellors, and tele-sales teams.
  • Coordinate with doctors, lab, and nursing teams to ensure seamless patient experiences.
  • Manage centre expenses, billing, inventory, and ensure cost-effective operations.

Team Supervision & Training:

  • Lead and mentor the counselling, front office, and financial support team.
  • Conduct regular performance reviews, team huddles, and training sessions.
  • Ensure proper documentation, timely reporting, and feedback handling.

Reporting & Analysis:

  • Track patient inflow, conversions, revenue performance, and centre targets.
  • Generate and submit daily/weekly/monthly operational and financial reports to management.

Preferred Skills:

  • Strong interpersonal and communication skills.
  • Patient-centric attitude with emotional intelligence.
  • Proven leadership and team management ability.
  • Good understanding of fertility treatment workflows and financial structuring.
  • Proficient in using MS Office, CRM tools, and EMR software.