Salesforce Agentforce and Data Cloud Consultant

3 days ago

Thoothukudi, India Indsafri Full time

Job Title - Salesforce Agentforce and Data Cloud ConsultantExperience - 4+ YearsLocation - RemoteNotice - Immediate to 30 DaysDescription We are seeking a Salesforce Consultant with expertise in Agentforce and Data Cloud. This role focuses on enhancing agent productivity through Agentforce while leveraging Data Cloud to deliver unified customer profiles and real‑time insights. The consultant will design and implement solutions that empower agents with data‑driven engagement strategies.Roles & ResponsibilitiesImplement Agentforce solutions to streamline agent workflows and improve contact center efficiency.Configure and integrate Salesforce Data Cloud for unified customer profiles, identity resolution, and segmentation.Collaborate with business stakeholders to design personalized engagement strategies using real‑time data.Support customer service teams with data‑driven insights to improve case resolution and customer satisfaction.Ensure compliance with Salesforce best practices, governance, and security standards.Provide training, documentation, and ongoing support for Agentforce and Data Cloud solutions.Minimum Mandatory SkillsStrong expertise in Salesforce Agentforce.Hands‑on experience with Salesforce Data Cloud (data ingestion, identity resolution, segmentation).Salesforce configuration and customization skills.Understanding of customer service workflows and data‑driven engagement.Preferred SkillsFamiliarity with Financial Services Cloud (FSC).Exposure to Loyalty & Rewards module.Salesforce certifications in Service Cloud or Data Cloud.Company Description-Indsafri believes in the limitless potential of individuals to create and build anything imaginable. They leverage their deep industry experience and cutting-edge technology to help organizations transform for growth. They work with some of the best organizations around the world and have a global network of partners and talents. Indsafri believes that technology is at its best when it makes people smile. This is a place where with passion and intelligence, anything is possible.Interested candidates can reach out to sowjanya.dommaraju@indsafri.com

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