Product Specialist

3 weeks ago

Pune, Maharashtra, India Landytech Full time

Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster.

The company is growing rapidly and it's an exciting time to join, having secured $12M in Series B funding in January 2023. In just four years, it has gone from two co-founders to a team of almost 100 staff, with offices in London and Paris. At Landytech, we see diversity as our strength with a team from over 15 countries and 14 languages spoken.

Team & Role

Landytech's Services Group consists of Client Success, Data Services, Implementation, Product Specialist and Support teams. The purpose of the group is to ensure clients achieve their objectives, attaining value for money and fast RoI, and in parallel delivering a healthy and sustainable client-base for Landytech with high retention and growth rates.

The Product Specialist role requires individuals who currently are or can quickly become industry experts with a deep understanding of our platform and its capabilities.

As a Product Specialist, you will play a crucial role in helping bring together our product and service offerings with our client's needs, ensuring that our solutions align with industry workflows and best practices.

You will be responsible for enabling internal teams, designing client-specific requirements, demonstrating solutions and features, and driving the successful adoption of our products.

What We Are Looking For:

1. Product and Industry Expertise:

  • Industry Expert: Act as a subject matter expert, deeply understanding the day-to-day operations of the industry and how different Ideal Customer Profiles (ICPs) interact with our product including cash and cash flow management, private asset data maintenance, reporting, allocation, performance and risk analytics, data workflows and aggregations, etc. · Product Knowledge: Gain and maintain a comprehensive understanding of our platform, including its features, capabilities, and limitations. Foster best practices in product usage and share this knowledge to help clients achieve their goals by participating in the creation of knowledge materials (articles, videos) and leading client live workshops.

2. Feature and Workflow Expertise:

  • Solution Design: Leverage your end-to-end understanding of product features and industry workflows to design customized solutions that align with client needs. Collaborate on designing new client solutions for complex use cases that go beyond the 'self-service package,' providing specifications for Professional Services.
  •   Technical Requirements: Work closely with stakeholders to gather and analyze both business and technical requirements, translating them into scalable and efficient solutions.
    • Feature Development: Participate in the development of new features by collaborating with product teams, providing feedback, and helping to refine solutions through proof-of-concepts.

3. Internal Enablement and Training:

  • Team Enablement: Enable internal teams, including Client Success, Implementation, Support and Sales, on new or existing product features. Train them on how to present, use, and sell these features effectively.

4. Client and Partner Enablement and Escalation Management:

  • Client Training: Conduct general and client specific training with customers and partners. Build and maintain a Knowledge Base (KB), Use Case Library (UCL), Standard Operating Procedures (SOPs), and an Academy for both internal and external stakeholders. Develop learning pathways for specific profiles of client.
    • Demonstrate: Plan, design and lead demonstrations of product, new features and client specific requests.
      • Escalation Handling: Act as the expert focus for resolving escalations, ensuring client issues are addressed swiftly and effectively.

5. Product Testing and Quality Assurance:

  • Testing: Conduct rigorous testing of new features and product updates, ensuring any issues are promptly identified and resolved.
    • Quality Maintenance: Maintain the product's quality and reliability through a hands-on approach to testing and problem-solving. Be a crucial feedback loop into our Engineering and Product teams
      • Services Group Support: Enable the Service teams to perform at their best by providing the tools, knowledge, and support they need.

6. Presales and Commercial Efforts:

  • Presales Assessment: Participate in presales assessments, providing technical and product expertise to support the commercial team.
    • Sales Support: Collaborate with the sales team to demonstrate the value of our products, conduct Proof of Concepts (PoCs) and contribute to the commercial effort.

Skills and Expertise

  • 2- 3 years' experience within the investment industry.
    • Experience of working with software platforms.
      • In-depth knowledge of the investment industry and asset classes.
        • Strong product understanding and ability to share best practices through workshops and materials.
          • Skilled in designing tailored client solutions and translating technical/business needs into efficient workflows.
            • Experience in feature development collaboration with product teams.
              • Experience in training internal teams and clients on product features.
                • Expertise in conducting product demos, handling escalations, and building knowledge resources.
                  • Hands-on experience in product testing, identifying issues, and ensuring quality.
                    • Support engineering teams with feedback and maintain product reliability.
                      • Provide technical expertise in presales and collaborate with sales teams on Proof of Concepts (PoCs) to showcase product value.

Our Benefits

  • An opportunity to work in a fast-growing fintech revolutionizing investment reporting.
    • Regular socials and being part of an international team with an HQ in London, UK and office in Paris, France as well.
      • Hybrid style of work/ 2 days working from our office in Pune, India Private medical insurance for you and your family members.

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