Central Flow Lead

3 weeks ago

Bengaluru, Karnataka, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:Are you interested in working on a fast-paced team that pioneers ways to

delight customers? Do you have a passion for diving deep into data and

crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit

required to deliver results no matter what? This is what the Central

Flow team is all about It's always DAY ONE on this team and as such we

look for ways to keep setting the bar higher. If you answered yes to the

above questions, please keep reading

The Central Flow Lead

is responsible for managing volume and workflow of multiple Fulfillment

Centers (FCs) from a remote centralized location.

This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

Responsibilities· Manage the workflow of order across multiple processes.· Manage customer experience while minimizing fulfillment cost across multiple FCs.· Be responsible for communication of workflow status with Operations

Managers and Area Managers and escalation of any Customer Experience

risk, SLA failure risk, or deviation from Standard Work.· Act as an advisor to the FC operations

and senior operations team based on their holistic view of work flow

throughout the FC.· Facilitate communication between multiple areas of the operation.· Provide operational insights to the Amazon Fulfillment Technology

(AFT) team and work with them to develop advanced and intuitive

automated flow control for FC operations.· Manage flow settings for

multiple process paths in outbound operations for

multiple Fulfilment Centers based on shift plan.· Understand the

boundary of responsibilities between Operations on the floor and Central

Flow as dictated by Standard Work developed by Central Flow Management.· Execute outbound flow operations and communicate the

Customer Experience risks and performance opportunities to FC operations

in a standardized manner.· Execute and develop shift plans based on FC operational requirements and adjust as variables change.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Bengaluru, KA, INDBASIC QUALIFICATIONS:- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as requiredPREFERRED QUALIFICATIONS:- NA

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