Transformation Director

3 days ago

Thrissur, India HCLTech Full time

Title : Director - TransformationLocation : GurgaonDomain : Order Management Product Fulfilment (Hi Tech industry)Number of Position : 1Qualifications : Bachelor’s degree/Post Graduate degree, LSS certification (BB preferred)Experience15+ years domain knowledge in Hi Tech IndustryBPO/GBS service industry experience 10+ years in Transformation and Quality roleSkills and Experience RequiredExperience in Building Quality Frameworks independently within Hi Tech function preferably or OTC and smooth implementation and adherenceKnowledge of Quality Monitoring process and systemRelevant experience in Lean and Digital Transformation, knowledgeable about tools and platforms used in Hi Tech engagements in mid-size to large Global clientsHands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutionsGood analytical skills to drive meaningful conversations using insights from data Knowledge and hands on deployment experience in Agentic AI, GEN AI solutions is a mustHands on presentations for senior leadership, advanced MS-Office (excel etc.)Preferred BB certification in Lean Six Sigma from Recognized InstitutionsStrong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisionsShould have prior Team management experienceRoles & ResponsibilitiesLead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standardsDevelop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conductedInstitutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operationsDe-Risk operations through deployment of Risk Control & Best Practice framework, best in class Digital solutionsEnsure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in placeOptimize resource capacity, inter agent variation within Delivery and QAOwn and deliver on committed efficiency improvement in engagement through CI Independently lead high impact projects to deliver prioritized business outcome and value deliveredIdentify Digital led transformation opportunities and bring best practices from existing relationships Institute a reporting mechanism and strong governance for measurement and reportingAnticipate and highlight challenges for resolution to avoid disruption to operations and client businessClient satisfaction/ dissatisfaction measurement & analysis through independent surveys.Mentor and build LSS DNA in the operations environment

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