Contact Center support Engineer
3 weeks ago
Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and telephony systems and Salesforce service cloud. Monitor and troubleshoot voice network performance, ensuring high availability and quality of service (QoS). Manage call routing, dial plans, voicemail systems, and call recording solutions. Collaborate with network and IT teams to ensure seamless integration of voice and data networks.Provide Tier 2/3 support for voice-related incidents and service requests. Maintain documentation for telephony infrastructure, configurations, and procedures. Coordinate with vendors and service providers for system upgrades, maintenance, and support.Ensure compliance with regulatory requirements (e.g., E911, GDPR) and internal security policies.Participate in disaster recovery planning and testing for voice systems. Solid understanding of telephony protocols (SIP, VoIP, WebRTC) and contact center infrastructure.Experience with cloud-based contact center solutions and their deployment.Strong understanding of APIs, CRM integrations, and middleware technologies. Excellent communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
-
GenAI-Support Specialist
5 days ago
Tumakuru, India BCforward Full timeAbout the CompanyBCForward is seeking a GenAI Support Specialist to contribute to the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies.About the RoleThis role provides continuous 24x7 monitoring, triage, and resolution of incidents related to our Generative AI systems and services. Reporting into the B40...
-
GenAI-Support Specialist
5 days ago
Tumakuru, India BCforward Full timeAbout the CompanyBCForward is seeking a GenAI Support Specialist to contribute to the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies.About the RoleThis role provides continuous 24x7 monitoring, triage, and resolution of incidents related to our Generative AI systems and services. Reporting into the B40...
-
Network engineer
2 weeks ago
Tumakuru, India Insight Global Full timeFully remote in India ₹30-45 LPA 6-month engagement, with PF benefits 9 am - 6 pm IST with some overlap with US (10pm IST) Required Skills & Experience 7+ years of experience working as a Network Engineer in a Global or Enterprise Organization Expert-level understanding of network protocols (BGP, OSPF, STP, VLANs) Experience managing Palo Alto Firewalls...
-
Peering Network Engineer
2 weeks ago
Tumakuru, India Infogain Full timePosition: Peering Provisioning EngineerExperience Required: 3 to 6 YearsPrimary Skills: Deployment, Configuration and Maintenance of large scale network and server infrastructure Work location: BengaluruWork Mode: IN OFFICE (24/5 Rotational Shifts)Deploy, configure, and maintain large-scale production and corporate network and server infrastructure across...
-
L3 production support
3 weeks ago
Tumakuru, India Ekfrazo Technologies Private Limited Full timeRole: L3 support (Technical Specialist – Technical Support Engineer) YOE- 6 - 8 CTC - 16 LPA Notice period - Immediate Mode: WFO, Mumbai Primary Responsibilities: A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns. We...
-
Cloud infrastructure engineer
6 days ago
Tumakuru, India Odessa Full timeWhat you'll do: Responsible for monitoring, providing support, and troubleshooting all Azure deployment Provide technical support for critical server environment including server deployment, migrations, upgrades, patch management, application support, virus remediation, business continuity, operational and disaster recovery Manage infrastructure operations...
-
Physical design engineer/ lead
7 days ago
Tumakuru, India EInfochips Full timePHYSICAL DESIGN ENGINEER/LEAD - NOIDA/Ahmedabad/Bangalore/Hyderabad/Pune (NO WORK FROM HOME OR REMOTE WORK) Job description: 4 to 15 Years of Hands on Experience Block level Physical Design Implementation from RTL to GDSII or Netlist to GDSII, Block level Physical Signoff, Block level Timing Signoff and ECO generation. Block level Power signoff. Good skill...
-
Oracle Techno Functional Consultant
2 weeks ago
Tumakuru, India Overhead Door Global Capability Center Full timePosition Function: The Functional Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the Oracle Enterprise Resource Planning (ERP) System to meet business requirements. Essential Duties and Responsibilities Provide subject matter expertise in the Oracle EBS...
-
Service Manager Platform Storage and Backup
2 weeks ago
Tumakuru, India Global capability center Full timeMain responsibilities Service Ownership & StrategyOwn the service vision and roadmap for Backup & Storage, aligning with Digital Platform strategy and enterprise capability goals; translate strategy into measurable objectives and vendor requirements. Use performance data, incident learnings and stakeholder feedback to continuously evolve the service...
-
DevOps Engineer
3 weeks ago
Tumakuru, India SGS & Co Full timeJob Title: Azure DevOps Engineer Experience Level:5–8 Years Location:RemoteJob Summary: We are seeking a skilled and proactiveAzure DevOps Engineerwith 5–8 years of experience to join our team. The ideal candidate will have strong expertise inTerraform ,Azure Infrastructure as Code (IaC) , and DevOps best practices. You will be responsible for designing,...