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Production Services Specialist

1 month ago

Mumbai, Maharashtra, India Extreme Reach Full time

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.

Digital Media

  • to ensure client's orders and material, both tape and file, are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
  • ingesting material, to the highest quality, into the Adstream system ensuring high productivity at all times with a constant flow of ingestion.
  • to contribute to conversion, editing and other related work
  • to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
  • Maintain current clients & revenues by playing your part in ensuring the smooth running of ingest and maintaining the high standards of Quality Control and Customer Service

Operational Efficiency

  • Ensure low error rate – Check material is available for ingestion within SLA
  • Document client issues via phone, email or in person and respond to client within the agreed timelines
  • Ensure quoting is accurate, timely and follows rate card and discount rules for products and any other services offered
  • Always work efficiently and effectively, using correct workflow and work procedures
  • Testing end to end for TV or Broadcast products; reporting thoroughly back to IT & Business Solutions or other agreed escalation routes
  • Monitor and track TVC distribution to meet client deadlines and Adstream SLA's
  • Manage orders on behalf of clients with view to converting client to direct usage of the system at appropriate time
  • Ensure all resends and additional fees are charged for
  • All new clients need to have files tested before first order and cleared to follow the process
  • In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
  • Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time

Operations 24/5 with work on Saturday or Sunday on a two week rotation basis. Shifts are normally: 11am-8pm, 2pm-11pm, 10pm-7am

Requirements

  • Ideally you would currently be working in production, broadcast engineering, video editing or related industrries
  • A minimum of 3 years experience in Ingest/ Post production services.
  • A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage.
  • Knowledgeable in Multiple Operating Systems, Windows and Mac Proficiency
  • Knowledge of Adobe DTP Software and FinalCut Pro is an advantage
  • Knowledge of customer service principles and practices
  • Candidates must be eligible to work and live in the country of employment and able to work shifts.