Returnship : IT Technology Services Senior Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team: 

SAP Enterprise Cloud Services (ECS) organisation run and operate SAP's private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services.

As part of the ECS Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.

What you'll do : 

Summary:.We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. You will lead efforts in trouble shooting, incident handling, root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes.

The ideal candidate possesses deep technical expertise in Linux systems, exceptional trouble shooting and problem-solving abilities. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting.

Responsibilities:

• Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS.
  • Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level. 
  • Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs. 
  • Serving as the elevated L3/L4 support for critical production issues.
  • Adhering to change management protocols while executing service requests.
  • To take the On Call / On Duty / Weekend task based on shift schedule. 
  • Act as a point of escalation for complex server-related issues.
  • Work closely with team members to troubleshoot and resolve escalated incidents promptly.
  • Apply ITIL incident management processes to ensure timely resolution.

What you bring : (Role Requirements):

• Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
  • Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
  • Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
  • Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
  • Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
  • Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
  • Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
  • Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
  •  
• Soft Skills:
  • Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
  • Documentation: Ability to create clear, concise, and comprehensive technical documentation.
  • Incident Management: Experience with ITIL or similar incident management frameworks.
  • Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Monitoring Tools: Prometheus, Grafana
• Log Management: Splunk
• Diagnostic Tools: (As listed in technical skills)

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413280  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.