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Head - Training & Quality
4 weeks ago
Job Title: Head of Training and Quality
Job Summary:
- The Head of Training and Quality will be responsible for designing, implementing, and managing training programs and quality assurance frameworks to enhance workforce performance and operational excellence.
- The role requires strategic leadership in training, coaching, and process improvement to drive efficiency and service excellence.
Key Responsibilities:
- Develop and implement organization-wide training strategies aligned with business goals
- Design and oversee training modules for employee upskilling, leadership development, and process optimization
- Establish and drive a robust quality assurance framework to improve service standards and customer satisfaction
- Monitor training effectiveness through performance metrics and continuous assessment methodologies
- Lead and mentor a team of trainers and quality analysts to ensure consistency in training delivery and process adherence
- Collaborate with senior leadership to identify skill gaps and develop competency frameworks
- Implement e-learning platforms and technology-driven training solutions for scalable learning programs
- Develop and execute quality audits, feedback mechanisms, and process evaluations to enhance operational efficiency
- Drive process improvement initiatives based on data insights, root cause analysis, and customer feedback
- Ensure compliance with industry standards and best practices in training and quality management
- Manage stakeholder relationships to align training and quality initiatives with business objectives
Required Skills & Competencies:
- Expertise in training program development, instructional design, and learning methodologies
- Strong understanding of quality assurance frameworks, Six Sigma, and process improvement strategies
- Experience in implementing learning management systems (LMS) and digital training solutions
- Leadership and people management skills with the ability to mentor and develop high-performing teams
- Analytical mindset with proficiency in data-driven decision-making and performance evaluation
- Excellent communication, presentation, and stakeholder management skills
- Ability to drive change management initiatives and organizational transformation
(ref:iimjobs.com)