Assistant Manager- Customer service

4 weeks ago

Mumbai, Maharashtra, India Mantras2Success Full time

Experience: 2+ years Salary: Up to 8 LPA Industry: B2B e-commerce Benefits 5 Days Working Medical Insurance Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Providing prompt, frictionless, consistent and delightful customer service Working with other customer support teams to ensure a consistent and high-quality level of support. Identifying root causes of customer issues, and areas for improvement and providing valuable feedback to business and development teams. Assisting with customer communication during critical launches and support events. Maintaining and improving NPS/CSAT Preferred Qualifications: 2-4 years of experience in customer support in a fast-paced support environment Experience with B2B / B2C focused companies Experience in technical support Requirements: Who can apply: Bachelor's Degree in any field Overall, 2-4 years of experience, which includes 1+ years of directly working with customers 6+ months of experience in customer-facing roles in a fast-paced environment Computer literacy with experience using Windows/MS Office, Excel, and CRM management Demonstrated advanced English/Regional language proficiency, both written and spoken Exceptional soft skills, empathy, listening ability, high ownership and customer orientation Client profile: The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa. Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce Platform. This is a growth oriented tech company that is building the most preferred one stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.

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