User Acceptance Testing Lead

1 week ago

Bengaluru, India Birlasoft Full time

Job Title: UAT Test Manager – Sales - CRM Platform - Microsoft D365

Location: [Bangalore]

Employment Type: Full-Time

Experience Level: 12 + years in QA/UAT, with 3+ years in Sales - CRM and - Sales platform testing


Job Summary

We are seeking a UAT Test Manager to lead the User Acceptance Testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems. This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users. The ideal candidate will collaborate with business analysts, developers, QA teams, and stakeholders to validate end-to-end functionality before production release.


Key Responsibilities

UAT Strategy & Planning

Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.

Develop UAT test plans, schedules, and resource allocation.

Coordinate with business stakeholders to align testing goals with Sales - CRM operations.

Test Case Management

Oversee creation and execution of test cases based on business requirements.

Ensure coverage of critical Sales - CRM processes (e.G., lead management, opportunity tracking, quote generation, - Sales, CRM integrations).

Team Leadership

Lead and mentor UAT testers and business users.

Coordinate cross-functional testing efforts and manage dependencies.

Defect Management

Track, analyze, and escalate defects.

Collaborate with development and QA teams for resolution.

Stakeholder Communication

Provide regular status updates and reports to stakeholders.

Facilitate UAT sign-off and ensure stakeholder alignment.

Environment & Data Setup

Ensure UAT environment mirrors production.

Manage test data preparation and validation.

Compliance & Documentation

Ensure adherence to regulatory standards (e.G., GDPR, SOX).

Maintain documentation of test results, issues, and resolutions.

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