Oracle Cloud Technical Lead

2 weeks ago

Chennai, Tamil Nadu, India de Novo Solutions Full time

We are looking for a highly skilled and motivated Oracle Cloud Technical Lead to join our expanding Managed Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience with Oracle Redwood and Visual Builder Cloud Service (VBCS) is essential, alongside a solid foundation in broader Oracle Cloud technical components.

You will:

  • Lead and manage a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities.
  • Work hands-on as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues.
  • Partner closely with the UK ERP support lead to build a cohesive, cross-regional support function and align on processes and priorities.
  • Lead and execute technical design, development, testing, and support of Oracle Cloud applications
  • Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW)
  • Design and develop solutions using Oracle Redwood UX and VBCS
  • Conduct technical workshops, support requirements gathering, and map business processes
  • Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base.
  • Deliver and coordinate training sessions to support the development of less experienced team members.
  • Supervise and contribute to quarterly system updates , including testing and deployment activities.
  • Build and maintain strong client relationships , ensuring a high level of satisfaction through timely and effective support.
  • Provide strategic input into the development of scalable, high-performing support models.
  • Act as a key liaison between the India and UK teams to ensure seamless collaboration and knowledge sharing.

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