Support and Services Supervisor

3 weeks ago

Bengaluru, Karnataka, India GN Group Full time

Jabra Support and Services Supervisor

Bangalore, India

Would you like the opportunity to work closely with high-performing teams in India ?

Do you thrive in an environment which values autonomy, ownership and creativity ?

Jabra India is currently on a look out for an exceptional Team Leader to join our Jabra Team. As part of the Product Support Team, the Support and Services Supervisor will be tasked with delivering results that make a significant contribution to a department and project delivery.

Responsible for delivering operational plans and setting day-to-day team objectives. Resolves day-to-day issues/escalation points. Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions and suggestions. Empower Jabra customers to maximize the use of our products through education and awareness.

You will get your hand on the following exciting tasks:

·Sets tone and direction for a team

·Develop and maintain a technically strong and motivated team to support all regional and global goals and objectives

·Manage the day-to-day activities of their team

·Ensure that staffing levels and scheduling is appropriate for meeting department service level goals

·Work as a team to deliver exceptional Customer Experiences in each support interaction

·Develop strong relationships with customers and create Jabra brand awareness

·Work with other regions to seek assistance and provide help to other regions when needed

·Work with regional aftermarket services sites on warranty concerns

·Conducts specialty projects and performs other related duties as assigned by Support Manager

·Coordinate departmental activities with other departments to ensure organizational effectiveness and ensure customer satisfaction

·Create and deliver department Monthly Business Review to select Support and Services Departments and applicable HQ functions

·Ensure that all employee performance reviews are created and delivered on time

·Actively participates in customer escalations when needed to insure a positive outcome

·Ensure proper escalation process is followed

·Work with Manager and applicable Support and Services departments to develop contact center processes and business practices that align with business strategy

The following are the minimum requirements:

Education requirements:

·Bachelor's in information technology or relevant diploma

Professional requirements/experience:

·

·4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center

·Familiarity with Jabra products and hi-tech audio/video solutions is a plus

·Experience using help desk software, various softphones, videoconference solutions and remote support tools

·Experience with different brand cellphones, apps, and Bluetooth technology

·Experienced and effective in conflict resolution and relationship management

·Proficiency with Microsoft Office applications

·Experience with CRM systems

·Excellent communication skills – both verbal and written in English and Hindi

Personal characteristics:

·Excellent Communication Skills

·Strong customer focus and ability to deliver phenomenal Jabra customer experiences

·Ability to work with diverse customer types

·Proven ability to communicate complex technical problems in a human tone and customer friendly language

·Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers

·Desire to continually learn, adapt and work in a fun, fast-paced environment

·Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.

Please Join Us to Make the World Sounds Better

#Li-Jabra 

  • Support Operations Supervisor

    1 day ago

    Bengaluru, Karnataka, India Rippling Full time

    Rippling's Support Operations Supervisor will be responsible for overseeing all operational aspects of the support team. As a hands-on leader, you will monitor and drive team productivity, ensuring performance metrics are met or exceeded.You will track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively. Analyzing team...

  • Supervisor, Customer Service

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work ScheduleThird Shift (Nights)Environmental ConditionsOfficeJob DescriptionJob Title: Supervisor,...

  • Senior Supervisor, Accounting Services

    3 weeks ago

    Bengaluru, Karnataka, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Academic Support Professional

    2 days ago

    Bengaluru, Karnataka, India Vriksh Psychological Support Services Full time

    Job DescriptionImmediate Hiring of a Dedicated Academic Support Professional - Hyderabad & Bangalore- Full time positionWe are seeking an enthusiastic and dedicated Academic Support Professional to join our team. The ideal candidate should have a strong desire to work with children, promote emotional and social well-being, and help students build resilience...

  • Technical Support Senior Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India The Cigna Group Full time

    OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You'll be joining a global team with offices located in India.  Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe,...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Asa Support Full time

    b What is our Client Real Estate Software Our Client is a real estate services company powered by technology Designed to enable success in selling and managing new home transactions across Canada Client provides a portfolio of services and the most trusted transaction management software TMS platform What You ll be doing Provide client support via...

  • Client Support Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Graebel Companies Inc. Full time

    The Client Support Supervisor will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working...

  • Client Support Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Graebel Companies Inc. Full time

    The Client Support Supervisor will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working...

  • Supervisor, Customer Service

    3 weeks ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Job DescriptionJob Description :Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are...

  • Spa Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Supervisor, Customer Service

    3 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher...

  • Supervisor, Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher...

  • Support Services Expert

    6 hours ago

    Bengaluru, Karnataka, India Prometheus Consulting Services. Full time

    Technical Support RolePrometheus Consulting Services is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for applications via various channels, utilizing your technical expertise to resolve complex technical issues.Key ResponsibilitiesProvide technical...

  • Sports Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Play Arena Full time

    Roles and Responsibility Responsibilitieso Supervising Marshal and Crew, taking care of end to end Maintenance of all the Sports activities, Amenities, Infrastructure, and Equipments also update to reporting HODo Ensure all the customer had good experience and taking support from the sports staff.o It is Supervisor responsible to keep the team member...

  • Art Supervisor

    6 days ago

    Bengaluru, Karnataka, India Adept Global Full time

    Designation: Art Supervisor/ Creative Supervisor Location: Bangalore Budget: 9-12 LPA We are looking for a talented Art Supervisor / Creative Supervisor (Art) to lead the conceptualization and execution of integrated digital and print campaigns for large global and local B2B brands. The ideal candidate should have strong layout skills, with the ability to...

  • Front Office Operations Supervisor

    7 days ago

    Bengaluru, Karnataka, India Marriott Full time

    Job OverviewThe Front Office Operations Supervisor is responsible for administering front office functions and supervising staff on a daily basis. This role directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.Key Responsibilities:Supporting Management of Front Desk Team: Utilize...

  • Supervisor - IT - Admin (Night Shift)

    3 weeks ago

    Bengaluru, Karnataka, India Withum Full time

    Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management...

  • Art Supervisor

    1 week ago

    Bengaluru, Karnataka, India Adept Global Full time

    Designation: Art Supervisor/ Creative SupervisorLocation: BangaloreBudget: 9-12 LPAWe are looking for a talented Art Supervisor / Creative Supervisor (Art) to lead the conceptualization and execution of integrated digital and print campaigns for large global and local B2B brands. The ideal candidate should have strong layout skills, with the ability to...

  • Tax Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Bahwan CyberTek Full time

    Tax Leadership Opportunities Job Title: Tax Senior and Tax Supervisor – Form 1040 Location: Chennai, Bangalore, and Coimbatore Employment Type: Full-Time Job Overview: We are seeking an accomplished Tax Supervisor to lead a team of tax professionals specializing in Form 1040. This role involves overseeing the preparation and review of individual tax...

  • Financial Services Professional

    5 days ago

    Bengaluru, Karnataka, India Talent500 Full time

    Talent500 is seeking a Financial Services Professional to join our Accounting Services team. Our team provides a challenging, fulfilling, and entrepreneurial environment for individuals to think creatively and drive their career development.About UsWe are a family of companies serving clients across the globe through our tax, accounting and advisory...