Community Engagement Lead

About the JobYou will be our: Community & Customer Success ManagerYou will be based at: Palakkad, KeralaWho We AreAt Revin Krishi, we are redefining the future of agriculture with data-driven intelligence, AI, IoT, and precision farming. Emerging from IIT Palakkad, we are committed to empowering farmers, enterprise clients, and the broader agricultural ecosystem with technology that drives efficiency, sustainability, and real-world impact.Our products — Revin Eco (intelligent in-field monitoring) and Revin Livo (farm insights platform) — are built to transform how farming decisions are made, adopted, and scaled.If you are passionate about community-building, user engagement, customer success, and creating real-world impact, this role is your chance to shape how India’s farming community experiences the future of agriculture.Learn more: https://revinkrishi.Com/Your Role at Revin KrishiWe are looking for a Community & Customer Success Manager who can build strong relationships with our users — farmers, agronomists, field officers, and enterprise clients — and ensure they get continuous value from our products.You will be the bridge between users and the product, turning insights into improvements, challenges into solutions, and satisfied users into active advocates of Revin Krishi.Your work will directly influence retention, referrals, satisfaction, and user engagement.What You’ll Do at Revin KrishiCommunity Building & EngagementBuild, manage, and nurture our community of farmers, field users, and enterprise clients — both online and offline.Manage WhatsApp/Telegram groups: spark discussions, share best practices, highlight success stories, and keep the community active.Pull in agronomists or product experts to answer technical or advisory questions when needed.Customer Success & SupportHandle inbound queries through helpline, in-app chat, and social media DMs — from login issues to advisory clarifications.Provide step-by-step guidance, escalate agronomy-related issues to experts, and ensure timely resolution.Monitor user satisfaction and ensure users consistently find value in our platform (critical for retention & upsell).Onboarding & AdoptionWelcome new users — especially enterprise clients and field teams — through onboarding calls, walkthroughs, and guidance.Ensure every paying user understands how to use the platform effectively and sees value quickly.Provide usage tips, feature explainers, and recommendations based on user needs.Usage Tracking & Win-BackMonitor user activity and identify patterns such as inactive users, users struggling with features, or drop-offs.Proactively reach out to help them return, resolve challenges, or educate them with personalized communication (“We miss you — can we help?”).Field Events & On-Ground PresenceOrganize and coordinate on-ground events: demos, workshops, farmer meetings, partner sessions.Manage logistics end-to-end (setups, coordination with local champions, farmer groups).Capture event photos, videos, and write-ups for social media and internal documentation.Feedback & InsightsTrack and analyze user feedback from:App reviewsWhatsApp/Telegram discussionsSupport callsEvent interactionsCommunicate insights to product, tech, and agronomy teams for continuous improvements.Conduct surveys and satisfaction assessments to gather success stories and testimonials.Sales Support & Conversions Assist the sales team with warm leads from the community.Convert trial users to paying customers through education, trust building, and relationship management.Provide product walkthroughs during early adoption phases.Who You AreA people-first communicator who genuinely cares about helping users succeed.Friendly, patient, empathetic, and able to communicate clearly in multiple languages.Organized and capable of managing multiple conversations, follow-ups, and user threads.Someone who enjoys solving problems and guiding users step-by-step.A self-driven individual who takes ownership of user satisfaction and community health.Comfortable interacting with farmers, field teams, and enterprise-level stakeholders.Here’s What We Are Looking For1 years of experience in customer success, community management, support, or agri-advisory.Strong communication skills across languages.Prior experience in event planning/coordination is a strong plus.A friendly, empathetic, and problem-solving mindset.Ability to work with digital tools: WhatsApp groups, CRM tools, support systems, dashboards.Understanding of farming or agriculture is a big advantage.Ability to handle user queries — both technical and non-technical — with clarity.Organized and structured in tracking follow-ups, tasks, and user health.Experience in sales or customer onboarding is an added plus.Comfortable working with cross-functional teams: agronomy, product, tech, sales.Why Join Revin Krishi?Be the face and voice of the community for a fast-growing agritech innovator.Directly shape how thousands of farmers adopt and benefit from cutting-edge technology.Work in a collaborative environment with product, agronomy, and tech teams.Play a key role in driving retention, engagement, success stories, and real-world impact.Grow into leadership roles across community, success, engagement, or operations.