Current jobs related to Customer Success Manager - Mumbai, Maharashtra - Sales & Profit

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India Wysetek Systems Technologists Pvt. Ltd. Full time

    Position: Customer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business...

  • Customer Success Manager

    2 days ago

    Mumbai, Maharashtra, India Wysetek Systems Technologists Pvt. Ltd. Full time

    Position: Customer Success Manager Overview : As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Check Point Software Full time

    About Check PointAs the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Aviate Full time

    About the Company Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market, and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed by several market leaders in the tech...

  • Manager - Customer Success

    3 days ago

    Mumbai, Maharashtra, India Credgenics Full time

    About Credgenics:Credgenics is a leading SaaS-based debt resolution and legal automation platform.We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced Summary:We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India Check Point Software Full time

    About Check PointAs the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Customer Success Manager

    3 days ago

    Mumbai, Maharashtra, India Check Point Software Full time

    About Check Point As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Manager - Customer Success

    3 weeks ago

    Mumbai, Maharashtra, India Credgenics Full time

    About Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) to...

  • Customer Success Manager

    6 days ago

    Mumbai, Maharashtra, India Job Listings By Babblebots Full time

    Job hiring for Messe München India (MM-India)Job Title: Customer Success ManagerCompany: Messe München India (MM-India)Location: Andheri East, Mumbai (Onsite Role)About: Messe Muenchen India is one of the leading organizer of trade fairs in India with a vast portfolio of business-to-business eventsMust-have a. 7+ years of experience b. Experience with...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Simfoni Full time

    Simfoni is a privately held high growth company focused on becoming a key player in supply-chain software. Our AI-powered intelligence solution and on-demand technology platform empowers procurement and finance teams around the world to achieve rapid cost savings and support supply-chain sustainability with automated procurement. Role Definition: We are...

Customer Success Manager

1 month ago

Mumbai, Maharashtra, India Sales & Profit Full time
About Sales & Profit

Driving Growth Through B2B Sales Excellence

Sales & Profit is a specialized B2B Sales Performance Improvement Consulting firm committed to helping organizations across India enhance their sales outcomes.

Our core offerings include:

Sales Consulting – We assess existing sales processes, structures, and go-to-market strategies to identify gaps and craft actionable growth plans.

Sales Enablement – We equip your sales teams with the training and methodologies needed to improve win rates and accelerate deal velocity.

Sales Recruitment – We help you attract and onboard high-performing B2B sales talent who align with your industry, culture, and growth ambitions.

With a pan-India presence and a sharp focus on B2B sales, we bring deep domain expertise and

execution capability to every engagement.

Position: Client Success & Growth Manager

Location: Mumbai

Reporting to: DGM – Sales

Role Purpose

Act as the operational "glue" between prospects, clients, consultants, and our internal delivery teams.

You will

(1) protect and grow existing accounts,

(2) keep consulting projects on-track end-to-end, and

(3) progress new-business leads towards closures -freeing leadership to focus on high-value selling and strategic initiatives.

Total YOE : 1-4+ Years

Must haves : Hunting & Farming new business, Field Sales, Inside Sales

Work Location : Topiwala Center, Goregoan West, Mumbai.

Immediate Joiners Preferred. Max 30 Days

Should have worked in HR Tech/Staffing & Recruitment/B2B/Enterprise Sales

Key Responsibilities

• Serve as primary day-to-day contact for assigned clients and active prospects.

• Work closely with the co-founder and Sales Consultants, accompany them in client meetings.

• Schedule, document, and follow up on discovery/review calls.

• Monitor delivery milestones; escalate risks early.

• Upsell/cross-sell appropriate services based on evolving client needs.

• Ensure Customer satisfaction is high and maintain the relationship as a win-win.

• Build and maintain project plans (scope, timeline, resources, budget).

• Coordinate calendars and deliverables across consultants, client stakeholders.

• Ensure all artefacts (SOWs, presentations, reports) are delivered in the agreed format and on time.

• Track hours vs. budget; generate weekly status reports.

• Engage inbound Marketing Qualified Leads within 8 hours; run discovery to reach "Sales Accepted" stage.

• Prospect into target accounts via LinkedIn, email, industry events; contribute min. 5 net-new

SQLs/month.

• Prepare tailored capability decks and proposals in partnership with consulting leads.

• Maintain CRM hygiene—100 % of opportunities, tasks, and notes updated in real time.

Core KPIs (indicative)

 Client success: Renewal/expansion revenue, NPS, CSAT

 Sales: SQLs generated, pipeline value created, proposal win rate

Expected Skills & Qualifications:

1. Client management: able to build rapport with mid to senior customer stakeholders and keep

multiple conversations moving.

2. Project coordination: receptivity to learn Gantt/Agile boards; strong follow-through and

attention to detail.

3. Commercial acumen: qualifying needs, quantifying impact, and positioning value propositions.

4. Communication: crisp business writing, compelling presentation decks, and confident verbal

English.

Experience guideline: 1–4 years in client success, inside sales, pre-sales, or consulting coordination.

However, outstanding early-career talent with demonstrable aptitude is welcome.

Preferred / "Nice to Have"

 Exposure to B2B consultative or solution-selling environments

 Knowledge of sales-enablement or L&D services or consulting services.

 Working knowledge of marketing automation tools (HubSpot, Zoho, Marketo)

Behavioral Competencies

 Ownership mentality: Treats client outcomes as important.

 Proactive communicator: surfaces risks early and proposes options, not problems.

 Growth and learning mindset continuously seek efficiencies and enjoys experimenting with

outreach tactics.

Pls visit our website for more details about our offerings: www.salesprofit.in