Showroom Manager

Location: Across Africa(Available to work in any Africa country)

Key Responsibilities:

1. Sales & Marketing: Oversee showroom sales and marketing to achieve targets; execute promotional campaigns within budget; develop product promotion strategies.
2. Operations: Maintain reporting systems (daily, weekly, monthly); ensure compliance with company policies; supervise IT and showroom equipment.
3. Inventory Management: Monitor stock movements; coordinate with suppliers for timely replenishment; ensure accurate product labeling and organized displays.
4. Customer Service: Lead sales and service teams to enhance customer satisfaction; manage wholesale/project orders and delivery coordination.
5. Showroom Presentation: Optimize layout, merchandising, and customer flow to boost sales and customer experience.
6. Team Management: Recruit, train, and evaluate staff; manage performance, KPIs, and employee relations.
7. Cost & Profitability: Monitor expenses and ensure showroom profitability.
8. Digital Marketing: Develop and manage online promotion strategies (Douyin + 3 other platforms).
9. Liaison & Coordination: Work closely with warehouse, planning, and logistics to fulfill client needs.

Education:

• Bachelor's degree or above in Sales, Marketing, International Trade, or related field.

Experience:

• 5+ years' experience in store sales and management, with at least 2 years in tile/sanitary ware sales leadership.
• Proven track record managing teams of 10+ in cross-cultural environments.
• Experience running a showroom with monthly sales exceeding USD 100,000.

Key Skills:

• Strong cross-departmental communication and coordination.
• Excellent English (spoken and written); proficiency in Hindi/Somali an advantage.
• Proficient in MS Office (Excel, PowerPoint, Word) and email communication.
• Marketing strategy, sales planning, inventory control, and brand promotion expertise.
• Ability to analyze customer behavior, innovate sales models, and handle emergencies.

Core Competencies:

• Retail operations management
• Sales & marketing leadership
• Team training & performance management
• Customer experience optimization
• Inventory & cost control
• Crisis management and problem-solving