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Senior System Administrator

1 month ago

Rajahmundry, Andhra Pradesh, India Mphasis Full time
About Mphasis

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

We have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence.

The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

About the Role

ATS – Advanced Technical Support

Apply advanced subject matter knowledge to solve complex business issues and are regarded as subject matter experts.

Frequently contribute to the development of new ideas and methods.

Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Lead and/or provide expertise to functional project teams and may participate in cross-functional initiatives.

Act as an expert providing direction and guidance to process improvements and establishing policies.

Frequently represent the organization to external customers/clients.

Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

Contribute through trainings to upskill peers or stakeholders.

Responsibilities

Extensive knowledge on Printer brand like Xerox, Sharp, HP, Ricoh, Zebra Printers.

Experience in office printing industry specifically on printer management applications embedded in Multi-function devices (MFD), Managed printing solutions, Print Mobile Application Testing, Printer Web Application testing.

Experienced in Print Management solutions like Papercut and MYQ, Web Jetadmin, Printaurus, SAP Print, MyQ, Printaurus, YSoft, Papercut, Accounting Plus, Kofax Control Suite, and HP Advance.

Experienced in Print queue create, SAP queue-Synchronization Modify, Print queue Monitor- Spool file, Catalog Task request and Dismantle the printer & delete queue in CMDB, Printer Migration activity.

Experienced in Ticketing tools like ServiceNow, HP Sudden Impact and HP Directors cut for tracking and closing elevation tickets.

Network Knowledge of LDAP, Scan to SMB, FTP, SMTP, Server Builds, Print Server, Print, Scan, Fax Driver and Firmware testing, Print Mobile Application Testing.

Well-acquainted with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Bug Life Cycle, Black Box Testing.

Expertise in Smoke Testing on the critical or basic features of an application, Functional Testing on each Component of an application, Integration Testing on integration or data flow between different Modules of application and Regression testing.

Experienced in Writing & Reviewing Test Cases, Identifying Defects, and classifying them based on Severity, Priority, Defect Reporting & Tracking.

Hands-on experience in the printer (SFP & MFP) device testing involving Reliability and Regression testing and Scan, Print, Fax driver and Firmware testing.

Strong expertise in installing, troubleshooting, configuring the Print Management Software's such as Experienced in Print queue create, SAP queue-Synchronization Modify, Print queue Monitor- Spool file, Catalog Task request and Dismantle the printer & delete queue in CMDB, Printer Migration activity.

Hands-on experience in installing and configuring Print server, Windows Server 2016, 2019, and Client OS.

Experienced in tools like Service-Now, ECRM, VMS and CRM for tracking and closing elevation tickets.

Experienced in ServiceNow, Problem Management and Incident Management, Major incident Management, Change management and SLAs.

Extensive network knowledge covering and configure LDAP, Scan to SMB, FTP, SMTP, Server Builds, AD, GPO policies, Print Server, Print Driver, Scan Driver, Fax Driver, and Firmware.

Exceptional ability to provide support and troubleshoot client-reported issues, ensuring adherence to SLAs.

Proficient in remote troubleshooting applications such as Remote Desktop services, MS Teams, TeamViewer, Any desk, and Skype.

Skilled in writing and executing test cases, as well as debugging and triaging issues using tools such as Putty, Sift, Wireshark, and Port Query tool.

Qualifications