Center Manager
4 weeks ago
Job Responsibilities
- Overall responsible for driving and achieving the business goals of the Experience Centre, including:
a. Registrations
b. Expense management
- Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
- Responsible for planning and executing Below The Line (BTL) activities in the defined territory to generate leads and increase footfall.
- Organizing and conducting seminars inside colleges/community centers.
- Providing ongoing training and support to the team.
- Responsible for planning shift timings/rosters for the team and overall team management.
- Coordinating floor management to enhance customer experience.
- Implementing innovative strategies to increase conversions.
- Handling difficult customers as the second level of support.
- Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
- Leading the team effectively.
- Coordinating with the commercial team for the upkeep of the center's infrastructure.
- Ensuring timely reporting of data, management information systems (MIS), and accounts.
- Ensuring timely deposit of collections in the bank as per standard operating procedures (SOP).
- Managing imprest funds effectively
- Shall take care of PnL of the center.
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