JDEdwards Functional Consultant
4 weeks ago
Key Skills and Expertise :
- Deep understanding of the JD Edwards CSMS module functionalities.
- Experience with service contract management, warranty management, and service order processing.
- Knowledge of service billing and revenue recognition.
- Understanding of equipment management and service history tracking.
- Ability to analyze and document service-related business processes.
- Experience in conducting workshops and gathering requirements.
- Knowledge of industry best practices for service management.
- Ability to configure the CSMS module to meet specific business requirements.
- Experience with setting up service contracts, warranties, and service level agreements (SLAs).
- Knowledge of item master setup for service-related items.
- Understanding of how the CSMS module integrates with other JD Edwards modules (Sales Order Management, Inventory Management, Finance).
- Experience with integrating CSMS with third-party service management systems.
- Ability to create and customize reports related to service activities.
- Experience with analyzing service data to identify trends and improve performance.
- Experience in developing test plans and conducting user acceptance testing.
- Ability to create and deliver user training materials.
- Ability to troubleshoot and resolve issues related to the CSMS module.
- Experience in providing ongoing user support.
Responsibilities :
- Gathering and documenting business requirements for the CSMS module.
- Configuring the CSMS module to meet business needs.
- Developing and executing test plans.
- Providing user training and support.
- Troubleshooting and resolving issues.
- Creating and maintaining documentation.
- Working with technical teams to implement customizations and integrations
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