Client Relations Lead

4 weeks ago

Hyderabad, India Birlasoft Full time

About Birlasoft Ltd.

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group’s 161-year heritage of building sustainable communities.


Key Responsibilities:


  • Relationship Management: Building and maintaining strong, long-term relationships with clients, acting as the primary point of contact.
  • Sales Strategy: Developing and implementing strategic sales plans to achieve revenue targets and grow the business.
  • Account Management: Overseeing all aspects of assigned accounts, including sales, service, and support.
  • Revenue Generation: Identifying and pursuing new business opportunities within existing accounts, as well as generating new leads.
  • Customer Satisfaction: Ensuring client needs are met, resolving issues, and providing excellent customer service.
  • Performance Management: Monitoring sales performance, tracking key metrics, and reporting on account status.
  • Internal Collaboration: Working with internal teams (e.G., sales, marketing, product) to ensure client needs are met and opportunities are maximized.
  • Contract Negotiation: Negotiating contracts and agreements with clients.
  • Product Knowledge: Maintaining a strong understanding of company products and services to effectively communicate their value to clients.
  • Reporting: Providing regular reports on sales performance, account status, and market trends.


Required Experience:


  • Experience of 5+ years.
  • Excellent verbal and written communication skills are essential for building relationships, presenting information, and resolving issues.
  • Strong interpersonal skills are needed to build rapport with clients, understand their needs, and foster trust.
  • The ability to negotiate contracts and agreements effectively is crucial for securing deals and maximizing revenue.
  • A key aspect of the role is identifying and resolving client issues, requiring strong problem-solving abilities.


Location : Hyderabad, Chennai.

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