Genesys Cloud Bot Developer

6 days ago

Anand, India ACL Digital Full time

ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.Key ResponsibilitiesDesign and implement Dialog Engine Bot Flows for IVR and digital channels.Develop and maintain routing strategies using Genesys Architect.Integrate bots with enterprise knowledge base APIs and transaction history systems.Ensure multi-channel support (voice, chat, web messaging, WhatsApp, social).Collaborate with AI/ML engineers on intent recognition and fallback handling.Conduct end-to-end testing of bot flows.Provide ongoing optimization of conversational flows.Required Qualifications3+ years of hands-on experience with Genesys Cloud CX (Architect, Dialog Engine Bot Flows, Routing).Strong knowledge of IVR design, call flows, and digital messaging channels.Experience with APIs, JSON, REST integrations.Understanding of contact center KPIs (deflection, resolution rate, CSAT).Ability to collaborate with cross-functional teams (AI, backend, QA, training).

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