Field Service Cloud Manager
1 week ago
Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer's rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an efficient team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking versatile consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.
As an Oracle Cloud Manager, there will be an opportunity to work within a powerful SaaS/PaaS application platform that transforms the way many Fortune 1000 companies conduct their business, using some of the ground breaking technologies available.
We are looking for experienced consulting professionals who understand solutions, business processes, or technology designs within the Oracle Field Service Cloud (ToA) application. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading enterprise solutions using best of breed SaaS & PaaS platforms.
Career Level -
Career Level -
You will advise project managers & other partners from time to time on implementation aspects of the project, will be responsible for the overall delivery quality on the project by ensuring team's alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices.
Bachelor's degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed 4-year college/university.
Overall, 10+ years of experience relevant to this position.
Experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in at least two of the following is a must.
CX Sales, B2B Cloud, Oracle Integration Cloud, Visual Builder Cloud Services, Visual Builder StudioStrong techno-functional skills in proposing, crafting efficient solutions, including ownership of the overall solution for customization/integrations on Oracle CX Cloud Projects.
Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.
Deep knowledge in web based front end development using – HTML, JavaScript, and CSS
Experience with React and/or other front-end JavaScript frameworks, will be a plus.
Strong hands-on experience with design and development of integrations using various integration patterns.
Experience developing integration strategy and architecture with project and other technical teams.
Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.
Experience using shell commands, GIT, JIRA and other similar tools.
Experience developing process flow diagrams, collecting requirements, conducting workshops, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.
Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be plus.
Detailed preferred skills/background:
Excellent customer facing with ability to establish trust with all partners. Prior experience working with US based clients/counterparts.
Ability to work independently and balance multiple task assignments.
Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and sophisticated problem-solving abilities from operational and technical perspective.
Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.
A "Go-getter" who focuses on continuous self-improvement and desire to stay ahead of new technologies.
Prior experience of implementing other CRM solutions (Oracle Siebel, , Microsoft Dynamics, .
Skilled in delivering clear outcome-based targets and measures by working with vitality in getting the job done.
Responsibilities:
Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
Analyze and understand client goals, challenges & areas of opportunity to align Oracle's CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Cloud solutions that delight the clients.
Effectively use the CX Sales and B2B Cloud platform, VBCS, VBS, OIC and web technologies to deliver solutions.
Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the standard methodologies & future product roadmap.
Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
Promote knowledge by sharing lessons learned, innovations or new skills with team members.
Life at Oracle:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.
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