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Mirketa - Salesforce Business Analyst - Sales/Service Cloud
4 weeks ago
Business Analyst (BA) Salesforce Position:
Experience: 6+ years
Job Location: Noida
Key Responsibilities:- Collaborate with stakeholders to gather, analyze, and document business requirements for projects.
- Expertise in Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Knowledge of Industry Cloud is a plus.
- Salesforce implementation experience across the Software Development Lifecycle (SDLC).
- Cross-functional team collaboration to build sustainable applications.
- Evaluate current business processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.
- Active RFPs and initial customer meetings.
- Analyze industry data to identify trends, opportunities, and areas for improvement.
- Technology solution design and implementation with development teams.
- Create business requirement documents, functional requirement documents, and user stories/epics.
- Liaison between business units, technology teams, and external vendors for clear communication and goal alignment.
- Travel project planning, execution, and management.
- Test plan development, testing, and validation of implemented solutions.
- End-user training and support for smooth system or process transitions.
