City Operations Head

2 weeks ago

Chennai, Tamil Nadu, India Ninjacart Full time

City Operations Head -E-Commerce


Ninjacart -  Pioneer. Challenge Yourself. Create Better Lives.  

Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take complete ownership and truly belong. 

Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 8 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers' plates. We empower farmers and other players in the ecosystem in ways never done before. 

Ninjacart aims to be the digital network for global agri-commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions. 

Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to Linkedin. 

We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in real-time. 

Read More: 

●  How Ninjacart has evolved in the last 8 years : 

●  Nandan Nilekani on Ninjacart : 

●  Building a great workplace - Ninjacart's top priority: 

●  Ninjacart Culture CODE: 



Location: Chennai



About the Team 

The team consists of two verticals E.commerce and HoReCa. Both the verticals focus on catering fresh produce demands of the B2C e-commerce players (example: Flipkart, Zepto, Instamart, etc,…), and organized Hotels, Caterers, Restaurant chains in Metro/T1 cities.This team consists of following departments: 

  • Key Accounts Management team (KAM) 

  • Category team 

  • Procurement team 

  • Quality and Liquidation team 

  • Operations team 

  • Central Ops and control center 

While each team is exclusive for E.commerce and HoReca vertical, the procurement team is the common function responsible for fulfillment of both e.commerce and HoReCa's demand. The Ecommerce team is trying to solve procurement challenges in the B2C space through a joint venture with Flipkart. In this venture Ninjacart & Flipkart together will cater the consumer 

demand for F/V in all T1 cities in India. Wherein Ninjacart will be the fulfillment partner and Flipkart will take care of demand generation and Last Mile operations. This team is a mix of Procurement, Operations, and Analytics working together to fulfill the consumers demand. 

The Horeca team is a large and diverse team which is trying to solve the problems in the Food industry ecosystem with a credit based approach. This growth engine will fuel the next phase of Ninjacart's journey in cementing its place in the industry as an innovation and execution leader. This is a team which is a mix of Business, Execution, Category, Product, Analytics and brings a mix of speed and innovation to solve tough problem statements. 

Roles & Responsibilities : 

  • Own the end to end operations of Collection Center/ Fulfillment Center operations ,First Mile Logistics and last mile logistics which include infrastructure, people, and processes 

  • Driver key operational and customer service metrics consistently  

  • Manage cost, quality, and efficiency to achieve operations SLAs 

  • Ensure the system and ops level guidelines strictly adhere to the respective facilities 

  • Take decisions on matters relating to the day to day operations within the assigned Business unit including the strategic planning of resources 

  • Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business 

  • Set targets and proactively manage & review the performance of DC Teams. Manage relationships with key vendors pertaining to operations 



A Ninja is resilient, smart, and ambitious. Sounds like you? Here's what you will need to have to join the Ninja Clan 

  • MBA/PGDM from a Tier I Tier II college 

  • People Management:  Ability to handle a layered team of more than 20 in an effective way and specify tasks and effective utilization of the available resource 

  • Data-Driven:  Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques 

  • Process Adherence:  Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long-term 

  • Personality:  High Energy, go-getter, and proactive personality. Should be a self- starter and should be able to work independently, take end-to-end responsibility and accountability for results 


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