Amazon Store Manager

2 weeks ago


Coimbatore, Tamil Nadu, India Nvron Life science Limited Full time

Key Responsibilities:

Strategy & Planning:

Develop and implement strategies to increase sales and customer engagement across multiple marketplaces.
Plan product assortment based on market demand and trends.
Drive seller acquisition and develop retention strategies to maintain vendor relationships.

Vendor Relationship Management:

Onboard new sellers and guide them through product listings and platform processes.
Monitor vendor performance using KPIs such as sales growth, return rates, and customer reviews.
Resolve disputes between vendors and customers to ensure smooth marketplace operations.

Sales & Performance Optimization:

Manage promotional campaigns, sales events, and discounts to drive traffic and increase revenue.
Track competitive pricing trends and recommend optimal pricing strategies.
Analyze sales performance metrics and prepare reports for key stakeholders.

Operations & Logistics:

Monitor inventory levels and coordinate with vendors to ensure product availability.
Collaborate with logistics teams to manage order fulfillment and timely deliveries.
Oversee the return and refund process to ensure positive customer experiences.

Customer Experience Management:

Coordinate with customer support to address inquiries related to marketplace transactions.
Monitor and manage product reviews and feedback to enhance customer satisfaction.
Work with UX/UI teams to improve the user experience on various marketplaces.

Compliance & Policy Management:

Ensure compliance with platform policies and marketplace regulations.
Identify and mitigate risks related to fraud or policy violations.
Collaborate with legal and finance teams to manage tax and legal compliance.

Technology & Process Improvement:

Work with IT teams to implement platform upgrades and bug fixes.
Identify areas for process automation to enhance efficiency.
Stay up-to-date with e-commerce trends to keep our marketplace presence competitive.

Requirements

Key Skills & Qualifications:

Experience: Minimum 1 year , managing multiple online marketplaces (Amazon, Flip kart, Meesho, Myntra, etc.).

Analytical Skills: Ability to interpret data, identify trends, and recommend actionable insights.

Communication & Negotiation: Strong interpersonal skills to manage vendors and customer relationships.

Project Management: Ability to juggle multiple tasks and meet deadlines efficiently.

Technical Proficiency: Familiarity with e-commerce tools, dashboards, analytics platforms, and order management systems.

Knowledge of Policies: Awareness of platform-specific guidelines and compliance requirements.



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