Admin & Front Desk Executive
4 weeks ago
We, Trijog - Know Your Mind, are looking for a dynamic and proactive Admin & Front Desk Executive to join our team. The Admin & Front Desk Executive will play a crucial role in managing and supporting various Admin functions, including operations, efficient client management, and effective administrative support. Key Responsibilities: 1. Client & Front Desk Management • Greet clients warmly upon arrival and offer hospitality. • Manage the client waiting area, ensuring comfort and professionalism. • Schedule and confirm client appointments, including making confirmation calls for the next working day. • Handle and communicate the centre’s Cancellation Policy to clients. • Coordinate with in-centre clients for smooth session flow. • Schedule and coordinate Parent Calls and other client-therapist communication as required. 2. Financial & Payment Processing • Process cash and online payments from clients and maintain accurate transaction records. • Update the in-centre payment sheet daily and coordinate with the Accounts team for deposits. • Track online payments and follow up with clients for payment confirmations. 3. Administrative & Operational Support • Maintain daily and long-term scheduling by updating the therapy room calendar and allotting rooms to therapists. • Check therapy rooms regularly to ensure all equipment is functional and ready for sessions. • Ensure centre cleanliness and readiness of all areas. • Coordinate and support all in-centre activities to ensure smooth day-to-day functioning. • Maintain Master Sheets, Muster Roll (attendance), and all in-centre documentation. • Handle courier and document dispatches as per operational needs • Check and replenish assessment protocols for therapists weekly. • Handle ad-hoc tasks such as printing, photocopying, or courier dispatches as required. • Maintain updated records of calendar tasks, therapy schedules, and activity lists. • Support Activity Week and other therapy-related events in coordination with therapists. • Coordinate festival preparations and centre décor as required. • Conduct monthly checks for groceries (milk, coffee, water), stationery (paper, pens, files), medicine stock, and office equipment. • Assist in preparing and ordering monthly stock (stationery, groceries, water jars, etc.) by the 25th or 26th of each month. • Participate in weekly team meetings and coordinate with relevant authorities to address operational or client grievances. Qualifications & Skills: • Bachelor’s degree in Administration, Management, or a related field. • Prior experience in front desk, office administration, or customer service preferred. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficient in MS Office (Word, Excel, Calendar Management). • Professional appearance and demeanor. • Ability to handle client queries and grievances with tact and efficiency. Location: Thane Employment Type: Full Time To Apply: Share your resume with us at with the subject line “Application – Admin & Front Desk Executive (Thane)”. Pay: INR 15,000/- per month (depending on the interview)
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