Customer Success Manager

3 days ago

Alwar, India Enculture Full time

Job Title: Customer Success ManagerCompany: Enculture (powered by NHR Technologies)Location: HyderabadAbout EncultureEnculture is a next-generation Culture Intelligence & Organization Culture Transformation platform. We help organizations listen to employees, understand culture, and drive performance through data.Role OverviewWe are looking for a Customer Success Manager who is tech-savvy, quick to learn, and comfortable using AI tools. You’ll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team.What You’ll DoSupport customer onboarding: set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows.Handle day-to-day customer queries (functional + basic technical) via email/chat/calls.Use CRM and AI tools to manage customer queries create and update help docs, FAQs, and ticket summaries.Document issues clearly and coordinate with Product & Engineering teams for resolutions.Translate and prioritize customer feedback into simple problem statements / user stories.Help customers understand dashboard data and basic culture metrics.Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes.Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance.Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.What We’re Looking For3-5 years in Customer Success / Product Support / Implementation (SaaS experience preferred).Strong comfort with software tools, admin consoles, and web apps; learns workflows fast.Hands-on use of AI tools for writing, summarizing, and documentation.Clear written and spoken communication; ability to explain technical topics in simple language.Customer-first mindset, high ownership, and attention to detail.Bachelor’s degree in Engineering / IT / Business / HR / Psychology or related fields.Nice to HaveExposure to HRTech / survey tools / analytics dashboards.Basic understanding of user stories, workflows, and UAT.Knack for experimenting with different AI tools Interested candidates can directly apply or share their resume on hr@namanhr.com

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