Digital Account Manager

4 weeks ago

Delhi Division, India Logicsofts.com Full time

Job Description – Client Success / Account Manager

Location: Kirti Nagar, Delhi (On-site)

Type: Full-time


About Us - We are a fast-growing digital agency with two verticals:

• LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe)

• Wave69 → Web design, SEO & marketing for the adult industry (global clients)


We’re looking for a Digital Account Manager (Digital Marketing CSM) to manage client relationships, ensure smooth delivery, and drive upsells & retention.


Responsibilities:

• Act as the primary point of contact for assigned clients (SEO, Paid Ads, Web Design, Hosting).

• Understand client business goals and ensure our services are aligned to them.

• Coordinate with internal teams (SEO, Ads, Web Dev, and Support) to ensure projects are on track.

• Deliver weekly/monthly performance reports to clients.

• Handle escalations and ensure issues are resolved quickly.

• Build strong relationships to increase retention and upsell opportunities.

• Keep CRM/Excel updated with client interactions, tasks, and next steps.


Key Result Areas (KRAs):

1. Client Relationship Management – Maintain trust & satisfaction across all accounts.

2. Delivery Oversight – Ensure projects/services are delivered on time & within scope.

3. Upselling & Cross-selling – Identify opportunities for add-on services.

4. Retention & Churn Management – Reduce client churn and maximize renewals.

5. Reporting & Communication – Timely reports, calls, and updates.


Key Performance Indicators (KPIs):

• Client Retention Rate: 90%+ retention across accounts.

• Upsell Conversion Rate: Minimum 15–20% of accounts upsold in 6 months.

• Response Time: Acknowledge client queries within 4 working hours.

• Project Delivery: 95% projects delivered on or before deadline.

• CSAT (Client Satisfaction Score): Avg. 4.5/5 from feedback surveys.

• Renewals: 100% follow-up on contracts before expiry.


Requirements:

• 2–4 Years’ experience in client-facing role (preferably in a digital agency/IT services)

• Strong understanding of SEO, Paid Ads, Web Design basics (not hands-on, but able to communicate with teams/clients).

• Excellent communication & presentation skills.

• Highly organised, with ability to manage multiple accounts.

• Comfortable with tools like Google Sheets/Excel, Teams, and CRMs (Zoho/HubSpot).


Compensation:

• Competitive salary (fixed + performance bonus based on retention/upsells).

• Clear growth path: Sr. Account Manager → Client Success Head (team lead).

  • Digital Account Manager

    4 weeks ago

    Delhi Division, India Logicsofts.com Full time

    Job Description – Client Success / Account Manager Location: Kirti Nagar, Delhi (On-site) Type: Full-time About Us - We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We’re looking for a...

  • Digital Account Manager

    4 weeks ago

    Delhi Division, India Logicsofts.com Full time

    Job Description – Client Success / Account Manager Location: Kirti Nagar, Delhi (On-site) Type: Full-time About Us - We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We’re looking for a...

  • Digital Marketing Account Manager

    3 weeks ago

    Delhi Division, India EoR Marketing Full time

    Digital Marketing Account Manager Location: Remote / Flexible Type: Contract to Full Time We’re looking for an experienced Digital Marketing Account Manager to join our team. This role is all about building strong client relationships, overseeing marketing campaigns, and ensuring our clients see measurable results. Fluent in English, with excellent written...

  • FatakPay Digital

    4 weeks ago

    Meerut Division, India FatakPay Digital Pvt. Ltd. Full time

    Experience: 5-7 years. Objectives Of The Role:- Accounting manager, normally one who is lead for month-end books closing. - Lead/actively participates in audit closures from Big4 audit firms. - FYI, Accounting work normally includes working on Balance sheet, Fixed asset, AR, AP, Revenue, Has working experience of ERP (any of the Oracle, SAP, NetSuite etc. -...

  • Account Manager

    1 week ago

    Delhi, Delhi, India Story Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionStory Digital provides consumer-centric solutions to drive culture, commerce, and communities for brands and businesses. We are redefining the advertising landscape through innovation and creativity. Join us in building a #Creaticity, where creativity and city life converge to create groundbreaking solutions.Role DescriptionThis is a...

  • Account Manager/Social Media Manager

    3 weeks ago

    Delhi Division, India DigiSimba Full time

    Job Title: Account Manager & Social Media ManagerLocation: Gurugram (Hybrid) Employment Type: Full-timeAbout DigiSimbaDigiSimba is a fast-growing digital marketing agency working with startups, SMEs, and mid-sized businesses across industries. We specialize in performance marketing, brand building, and content-driven campaigns that deliver measurable...

  • Sr. Account Management Executive

    4 weeks ago

    Delhi Division, India Dadu Medical Centre Full time

    Job Description Job Purpose The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally Job Description Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client with or...

  • Key Account Manager

    1 week ago

    Delhi, Delhi, India Story Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe're looking for a proactive and client-obsessed Account Manager who thrives in a fast-paced agency environment. You'll not only manage client relationships but also identify opportunities to upsell, grow accounts, and deliver seamless execution across projects.This role demands strong ownership, strategic thinking, and the ability to turn...

  • Digital Account Manager

    4 weeks ago

    West Delhi, India Logicsofts.com Full time

    Job Description – Client Success / Account Manager Location: Kirti Nagar, Delhi (On-site) Type: Full-time About Us - We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We’re looking for a...

  • Digital Account Manager

    4 weeks ago

    West Delhi, India Logicsofts.com Full time

    Job Description – Client Success / Account ManagerLocation: Kirti Nagar, Delhi (On-site)Type: Full-time About Us - We are a fast-growing digital agency with two verticals: • LOGICSOFTS → SEO & digital marketing agency (UK/USA/Europe) • Wave69 → Web design, SEO & marketing for the adult industry (global clients) We’re looking for a Digital Account...