BPO Team Lead

2 weeks ago

Surat, Gujarat, India Cyfuture Full time

TEAM LEAD – BPO RECRUITMENT

Company Name: Cyfuture India Pvt. Ltd.

Industry: BPO/IT Industry

Company Website : , ,

Location: Surat (people living in Surat and willing to relocate can only apply)

Key Accountabilities

  • Assist in managing the BPO recruitment process, including conducting initial assessments, coordinating interviews, and supporting the offer and on-boarding stages.
  • Support the development and execution of comprehensive search strategies aimed at recruiting employees at different levels using various candidate sourcing methods (e.g., competitive research, industry profiling, networking, direct sourcing, campus hiring, vendor partnerships, training institutes, FOC consultants, etc.).
  • Monitor and report on key recruitment metrics such as TAT, Joining Ratio, Referral contributions, and infant attrition rates.
  • Maintain strong candidate engagement during pre-boarding to minimize pre-joining attrition.
  • Assist in maintaining an updated JD (Job Description) bank for all roles.
  • Collaborate with business leaders and HR managers to support current and future staffing needs.
  • Leverage social media, job boards, the Internet, and other recruitment channels to source candidates for available vacancies.
  • Build and maintain relationships with third-party recruitment agencies to support hiring needs.
  • Contribute to the creation of weekly/monthly recruitment reports reflecting talent planning, hiring status, and other key data.
  • Maintain and develop candidate databases and trackers.
  • Ensure compliance with documentation, quality control, and record-keeping processes to bring standardization to the recruitment process.

Requirements :

  • 2-5 years of experience in BPO recruitment (domestic and international processes across India).
  • Strong experience in BPO hiring, including bulk hiring, mass recruitment, walk-ins, and campus hiring.
  • Networking with FOC consultants, training institutes, campuses, NGOs, and government-run programs is an advantage.Proven ability to handle teams (preferred but not required for this level).
  • Experience with social networking and data mapping through job portals like LinkedIn, Google, Facebook, etc.
  • Strong communication skills, confident, and dynamic personality.
  • Solid understanding of sourcing techniques and job board/portal usage.
  • Able to meet deadlines and manage time effectively to balance competing demands.
  • Open to travel.

What we offer:

  • A unique opportunity to join a collaborative work environment in a hyper-growth context
  • Mentorship from experienced professionals.
  • Exposure to cutting-edge technology and industry trends.
  • Opportunity for career growth and advancement.
  • A modern office in a central location in Noida
  • Medical Insurance by the company
  • An employee-friendly compensation structure that includes Tax saving components where the employee can save tax
  • Employee Engagement, Festival & Birthday celebrations, Team outings

APPLICATION PROCESS:

If you could see yourself in this role and are keen to be part of our Organization, we look forward to hearing from you. Please send your resume to or connect at 9311661922 .

Our recruitment process will be a mix of virtual and offline discussions to provide a safe and good experience.

Note: Only shortlisted candidates will be contacted for further steps in the selection process

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