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Call Centre Manager Collection
1 month ago
Job Summary:
We are seeking a highly skilled Call Centre Manager with extensive experience in collections and dialer management. The ideal candidate will be responsible for overseeing outbound tele-collection operations, optimizing dialer strategies, managing a high-performing team, and ensuring efficient collection processes.
Key Responsibilities:
- Lead and manage the outbound collections call center team to achieve performance targets.
- Develop and execute dialer strategies to maximize productivity and enhance collection efficiency.
- Allocate campaigns and resources based on analytical insights and collection trends.
- Monitor and improve agent performance, ensuring adherence to collection scripts, compliance policies, and regulatory guidelines.
- Track and analyze collection metrics to identify areas for improvement and implement corrective actions.
- Collaborate with stakeholders to optimize the collections process and improve recovery rates.
- Maintain MIS reports using Excel, Word, and PowerPoint to track performance and present data-driven insights.
- Ensure effective team training, motivation, and retention to drive a high-performance culture.
Key Requirements:
- Minimum 6 years of experience in collections with a strong understanding of outbound tele-collection processes.
- Proven expertise in dialer management and campaign optimization.
- Strong team management skills with the ability to lead, coach, and motivate agents.
- Excellent analytical skills to plan and implement effective strategies.
- Proficiency in MS Excel, Word, and PowerPoint for reporting and analysis.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment with a problem-solving mindset.
If you are a results-driven professional with a passion for collections and team leadership, we invite you to apply and be a part of our growing team.
Interested candidates pls share your Cv to
