Customer Support Lead
5 days ago
Job Title: Escalation Lead – Customer Support Location: Hyderabad Department: Customer Experience / Sales Operations About the Role We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent issues, coordinating with cross-functional teams, and driving process improvements to ensure a smooth and consistent customer experience. Key Responsibilities Lead and mentor the escalation team; ensure timely and quality issue resolution. Act as the POC for sales teams for all customer-related escalations. Coordinate with Product, Tech, Academic, and Operations teams for quick closure. Handle high-impact cases from students and parents professionally. Track, analyze, and report escalation trends with actionable insights. Conduct RCA and implement preventive process improvements. Maintain SLA adherence and ensure transparent communication with stakeholders. Requirements 2-4 years of experience in customer support / escalation management Strong stakeholder management, problem-solving, and communication skills. Experience working with sales or counsellor teams in a B2C / EdTech setup . Proficiency with CRM tools (Freshdesk, leadsquared , etc.) and Excel/Sheets. Calm under pressure and data-driven in decision-making. KPIs Escalation resolution within SLA Sales team satisfaction Customer CSAT / NPS improvement Reduction in repeat escalations Why Join Infinity Learn Work at India’s leading EdTech backed by Sri Chaitanya legacy. Direct impact on student and parent experience. Fast-paced, collaborative, and growth-oriented culture.
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer Support Location: Hyderabad Department: Customer Experience / Sales Operations About the Role We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent issues,...
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Customer Support Lead
5 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer Support Location: Hyderabad Department: Customer Experience / Sales Operations About the Role We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent issues,...
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer Support Location: Hyderabad Department: Customer Experience / Sales Operations About the Role We’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
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Customer Support Lead
1 week ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent issues,...
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Customer Support Lead
6 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams . The role involves managing complex student and parent...
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Customer Support Lead
7 days ago
Hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
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Customer Support Lead
7 days ago
hyderabad, India Infinity Learn Full timeJob Title: Escalation Lead – Customer SupportLocation: HyderabadDepartment: Customer Experience / Sales OperationsAbout the RoleWe’re looking for a Customer Support Escalation Lead to lead our escalation team and act as the single point of contact (POC) for all sales and counsellor teams. The role involves managing complex student and parent issues,...
