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Student Success Associate

1 month ago

Mumbai, India upGrad Full time

What You Would Be DoingResolve day to day queries from learners & ensure SLA’s are metActively mentor learnersCommunicate with learners on weekly milestones via email, whatsapp or phone callReview your student engagement data and modify your mentor-ship plan to ensure program completionShould be competent to handle multiple learners and help them identify their key strengthsSkills RequiredShould have strong active listening skillShould have strong English proficiencyHigh customer centricity is a must in order to understand student expectations and support them to achieve their goalsQualificationGraduate