Horizon VDI Support Specialist

3 weeks ago

Vellore, India Mastech Digital Full time

Job Title: Horizon VDI Support SpecialistLocation: India (Remote)Job Description:Need someone who will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security.Key ResponsibilitiesProvide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidentsCreate, maintain, and update golden images for various user groups, including application packaging, patching, and configurationValidate and troubleshoot application functionality within VDI sessions in partnership with application ownersCreate and manage desktop pools in Horizon Administrator/Console, including both persistent and non- persistent configurationsPerform root cause analysis for recurring issues and implement permanent fixesMaintain user entitlement mappings and access to appropriate VDI poolsMonitor system health and generate reports on performance, usage, and capacityTest and implement updates, patches, and version upgrades to Horizon components and base imagesCollaborate with the Infrastructure team on escalations related to networking, storage, or host-level issuesDocument standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebaseCoordinate UAT testing for new images or configurations with business stakeholdersParticipate in change management and implementation planning for VDI-related initiativesSupport onboarding and training for new users accessing the VDI environmentEducation:Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).Required Experience:2+ years in IT support roles with at least 1 year supporting VDI environmentsExperience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and AgentExperience with Windows desktop OS (Windows 10/11), Active Directory, and group policiesProficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scriptingPreferred Experience:3+ years supporting end-user computing or VDI in enterprise environmentsDeep experience creating and maintaining golden images including app installs, optimizations, and Windows updatesFamiliarity with application packaging and troubleshooting app behavior in virtual environmentsExperience deploying and managing desktop pools, including automated, linked clone, or instant clone poolsWorking knowledge of FSLogix, profile redirection, and user data managementExperience integrating VDI with multi-factor authentication, antivirus, and DLP toolsFamiliarity with Jira or similar ticketing and ITSM platformsExperience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDIKnowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

  • Customer Support Specialist

    3 weeks ago

    Vellore, India TUTOADDA Full time

    Role Description This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...

  • PERFORMANCE MARKETING SPECIALIST

    3 weeks ago

    Vellore, India NEXA - Digital Marketing Full time

    NEXA is an award-winning, full-service digital growth agency trusted by global and regional brands. We combine data, creativity, and technology to deliver performance at scale. As we expand our client portfolio, we are looking for a seasoned Performance Marketing Specialist who can hit the ground running, elevate campaign results, and help us win more...

  • Senior Supply Chain Specialist

    2 days ago

    Vellore, India TIE-UPS Manpower Consultants Full time

    TIE-UPS is hiring for US-based MNC -Leading name in Supply Chain Consulting. Global presence. Excellent paymasterPosition-- Supply Chain Consultant - ( with US Visa )Experience- 10 - 12 yearsLocation- GurgaonJob description We are seeking an experienced Supply Chain Consultant to join our Supply Chain team. This person will play a pivotal role in developing...

  • Information Technology Support Specialist

    2 days ago

    Vellore, India Innefu Labs Full time

    About the Role We are looking for IT Support Executive or Assistant who can assist in the installation, configuration, and maintenance of hardware (like desktop systems, laptops, printers) and software.ResponsibilitiesManage inventory of all IT equipment. Assist in implementation of Security Policies. Monitor systems (Desktops, Laptops etc.) and report...

  • Go High Level

    2 weeks ago

    Vellore, India Whatjobs IN C2 Full time

    Role: Go High Level (GHL) Specialist Company: Aonxi Location: Remote Working Hours: 7:30 PM IST – 4:30 AM IST (US Working Hours) Days: Monday-Friday Experience: 1–2 Years Website: Aonxi.Com About Aonxi Aonxi, Inc. provides small and mid-sized business owners with a ready-to-work revenue team that generates leads, books meetings, closes sales, and retains...

  • Process Specialist – Fixed Income

    1 week ago

    Vellore, Tamil Nadu, India Factentry Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OverviewThe Process Specialist – Fixed Income will be responsible for partnering and delivering the Fixed Income roadmap. This role involves working closely with the FE data strategy team, and liaising with content and product development teams to implement new enhancements.Roles and ResponsibilitiesCollaborate with Content, Development, and Product...

  • Talent Acquisition Specialist for AI Product company | Remote | UK timings | Multiple positions

    3 weeks ago

    Vellore, India GoZupees — Building AI Agents for Tomorrow Full time

    Multiple Positions • Remote • Full-Time Company: GoZupees (Project Atlas – Agentic AI) Location: Remote (Preference: Gurgaon / NCR) About GoZupees GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support. Role Overview What You’ll Do - Source and close...

  • Senior AI/ML Specialist/Lead( Location: Bangalore)

    2 weeks ago

    Vellore, India DigiHelic Solutions Pvt. Ltd. Full time

    Job descriptionSenior AI/ML Specialist/LeadExperience Range:7+ years of professional experienceMandatory SkillsAiml,Python,Data Science,Deep LearningKey Responsibilities:Define and execute the AI/ML strategy for content generation (Gen-AI), entity linkage and matching, image processing, and content understandingLead the development of next-generation content...

  • Microsoft power platform specialist

    2 days ago

    Vellore, India PilotIQ Full time

    We are currently recruiting an experienced Microsoft Power Platform Specialist to join our team. This role involves designing, developing, and deploying business solutions using Microsoft Power Platform technologies including Power Apps, Power Automate, Power BI, and Power Virtual Agents. You will collaborate with cross-functional teams to automate...

  • Marketing Specialist at Startup

    3 weeks ago

    Vellore, India Mennrtel Full time

    Mennr is a marketing firm based in the US, built on quality, creativity, and strategy. Our business philosophy is grounded on the belief that if our partners are growing, Mennr too will grow. When we partner with businesses, we’ve done so because we believe in our ability to help that business grow. Once Mennr partners with a business, that business is...