Openstack Engineer

Company Description

Sutantra Systems Pvt Ltd is a leading provider of innovative cloud solutions and managed services. We help businesses transform their operations by leveraging cutting-edge open-source technologies. Our team is composed of passionate experts dedicated to delivering reliability, performance, and excellence in every client engagement. We are looking for a seasoned OpenStack Platform professional to join our dynamic team and drive the success of our mission-critical cloud environments. 

Role Description

We are seeking a highly skilled and certified Senior OpenStack Platform (OSP) Engineer with extensive experience in managed services. The ideal candidate will possess deep, hands-on technical expertise in designing, implementing, automating, and, most importantly,  managing and supporting  production-grade OSP environments. You will be responsible for ensuring the highest levels of availability, performance, and security for our clients' OpenStack clouds, acting as a subject matter expert and escalation point for complex issues. 

Key Responsibilities  

1. Platform Management & Operations:  

• Provide expert-level administration, operational support, and lifecycle management for large-scale, production OpenStack Platform (OSP) environments. 
• Perform day-to-day operations including node health checks, service monitoring, capacity planning, and performance tuning. 
• Manage and troubleshoot the core OpenStack services (Nova, Neutron, Cinder, Swift, Keystone, Glance, Horizon, Heat, Ceilometer). 
• Implement and maintain high-availability and disaster recovery configurations for the control plane and workloads. 

2. Managed Services & Client Support:  

• Serve as a primary technical point of contact for managed services clients, ensuring their SLAs are met and exceeded. 
• Proactively monitor client environments using tools like Prometheus, Grafana, ELK Stack, or RH CloudForms. 
• Handle incident management, including troubleshooting complex issues, performing root cause analysis (RCA), and implementing preventive measures. 
• Execute planned maintenance activities, upgrades, and patches with minimal client impact. 

3. Networking & Storage:  

• Administer and troubleshoot advanced Neutron networking configurations, including SDN (Open vSwitch, OVN), VLANs, VXLANs, security groups, and floating IPs. 
• Manage storage backends (Ceph/RADOS, Cinder, Swift) for block, object, and file storage, ensuring data integrity and performance. 
• Diagnose and resolve persistent network connectivity and storage performance issues. 

4. Automation & Infrastructure as Code (IaC):  

• Automate repetitive operational tasks using Ansible (a must-have), Python, Bash, or other scripting languages. 
• Develop, maintain, and version control IaC templates using Heat, Terraform, or similar tools. 
• Utilize Git for source control management of all automation scripts and configurations. 

5. Security & Compliance:  

• Harden the OpenStack environment in compliance with industry standards (e.g., CIS Benchmarks). 
• Manage security patches and vulnerabilities using Satellite or equivalent tools. 
• Implement and maintain identity and access management (Keystone) policies and multi-tenancy isolation. 

6. Collaboration & Documentation:  

• Create and maintain detailed technical documentation, including architecture diagrams, operational runbooks, and knowledge base articles. 
• Collaborate effectively with cross-functional teams, including systems administrators, network engineers, and developers. 
• Mentor junior team members and share knowledge through formal and informal training sessions. 

Mandatory Skills and Qualifications (Must-Have)  

• Experience:  5-6 years of proven, hands-on  experience in deploying, managing, and troubleshooting OpenStack Platform (OSP)  in production environments. 
• Managed Services Focus:  Demonstrable experience in a managed services  or MSP (Managed Service Provider)  environment, with a strong client-facing support ethos. 
• Networking:  In-depth knowledge of Linux networking and advanced OpenStack Neutron networking. 
• Storage:  Hands-on experience with storage technologies, preferably Ceph Storage. 
• Automation:  Expert-level proficiency in Ansible  for automation and configuration management. Strong scripting skills in Python and/or Bash. 
• Operating Systems:  Expert-level knowledge Linux (RHEL)  7/8/9 & etc. 
• Troubleshooting:  Excellent problem-solving skills and a methodical approach to diagnosing and resolving complex technical issues. 
• Core OpenStack Services:  Deep understanding of the architecture and operation of core projects (Nova, Neutron, Cinder, Keystone, Glance). 

Good-to-Have Skills & Qualifications  

• Certifications:  
• Red Hat Certified Engineer (RHCE)  
• Red Hat Certified Specialist in OpenStack (EX310)  
• Red Hat Certified Architect (RHCA)  – any concentration 
• Red Hat Certified Specialist in Advanced Automation: Ansible Best Practices (DO447) 
• Additional Technologies:  
• Experience with containerization technologies (Docker, Podman, Kubernetes/OpenShift). 
• Knowledge of infrastructure monitoring and logging tools (Prometheus, Grafana, Nagios, Zabbix, ELK Stack). 
• Soft Skills:  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. 

What We Offer  

• A competitive salary and performance-based bonuses. 
• Opportunities for professional development and continuous learning, including support for additional certifications. 
• A collaborative and innovative work environment with cutting-edge technology. 
• Flexible work hours and remote work options.