Customer Success Specialist

1 day ago

Sahibzada Ajit Singh Nagar, India Biorev Studios | 3D Rendering Studio Full time

Customer Service Representative (Outbound Calling)– HVAC Call Center Process


Location: Mohali

Type: In-house, Full-time

Shift: US Shift (Night) - 6:30pm - 4:30am IST

All the Saturdays are working during summers due to high volume of appointments.


Job Overview

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.


About the HVAC Process at Biorev

Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour’s brand promise.

Visit www.onehourairfrisco.com for more information.

Key Responsibilities

  • Initiate outbound calls to customers for various purposes, including:
  • Scheduling and confirming service appointments.
  • Following up on previous service calls or inquiries.
  • Promoting and explaining membership plans and special offers.
  • Conducting customer satisfaction surveys.
  • Accurately record and update customer information, call dispositions, and service details in CRM platforms.
  • Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.


Required Qualifications

  • Educational Qualification: Graduate & above.
  • Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.
  • Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
  • Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
  • Customer Focus: Strong commitment to providing excellent customer service.
  • Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

  • Customer Success Specialist

    2 days ago

    Sahibzada Ajit Singh Nagar, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center Process Location: Mohali Type: In-house, Full-time Shift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments. Job Overview We are looking for a highly motivated and detail-oriented Customer Service...

  • Customer Success Specialist

    17 hours ago

    Sahibzada Ajit Singh Nagar, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...

  • Head of Customer Success

    13 hours ago

    Sahibzada Ajit Singh Nagar, India Lytegen Full time

    We are seeking a visionary Head of Customer Success to design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business. The ideal candidate is process-driven,...

  • Customer Success Executive

    3 days ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Ikarus 3D Full time

    **About Ikarus 3D**:Starting in 2019, Ikarus 3D has come about as one of the most trusted names in the AR, VR, MR, and Web AR service industries. In a short span of three years, we have grown 850% as a team, delivered over 2,27,385 3D models, and expanded to over 17 countries worldwide. Ikarus 3D creates 3D models that are ready to be configured at any...

  • Customer Support Specialist

    1 day ago

    Sahibzada Ajit Singh Nagar, India Live Connections Full time

    📢 Job Opening: Customer Support Specialist (International Voice/Non-Voice)👔 Position: Customer Support Specialist🌎 Location: Mohali (Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab, 160062)🕒 Interview Timings: 11:30 AM – 3:00 PM (Monday to Friday)☑️ Mode of Interview: Face-to-Face☑️ Working Model: Work From...

  • Customer Support Specialist

    17 hours ago

    Sahibzada Ajit Singh Nagar, India Live Connections Full time

    📢 Job Opening: Customer Support Specialist (International Voice/Non-Voice)👔 Position: Customer Support Specialist🌎 Location: Mohali (Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab, 160062)🕒 Interview Timings: 11:30 AM – 3:00 PM (Monday to Friday)☑️ Mode of Interview: Face-to-Face☑️ Working Model: Work From...

  • Sales Specialist

    2 days ago

    Sahibzada Ajit Singh Nagar, India Ditinus Technology Private Ltd. Full time

    Company Description Ditinus Technology Private Ltd. provides exceptional development, marketing, and design services to help businesses thrive online. We specialize in creating websites that engage customers, enhancing online presence to attract new audiences, and crafting stunning visuals to capture attention. Our team is passionate about leveraging our...

  • Sales Specialist

    10 hours ago

    Sahibzada Ajit Singh Nagar, India Ditinus Technology Private Ltd. Full time

    Company Description Ditinus Technology Private Ltd. provides exceptional development, marketing, and design services to help businesses thrive online. We specialize in creating websites that engage customers, enhancing online presence to attract new audiences, and crafting stunning visuals to capture attention. Our team is passionate about leveraging our...

  • Sales Specialist

    1 day ago

    Sahibzada Ajit Singh Nagar, India Ditinus Technology Private Ltd. Full time

    Company DescriptionDitinus Technology Private Ltd. provides exceptional development, marketing, and design services to help businesses thrive online. We specialize in creating websites that engage customers, enhancing online presence to attract new audiences, and crafting stunning visuals to capture attention. Our team is passionate about leveraging our...

  • Customer Support Executive

    2 days ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...