Execution Team Manager

2 weeks ago

Erode, India Vanan Services Inc. Full time

Job Title: Project Delivery & Vendor Relations Manager (Remote – India) Location: Remote – Anywhere in India Experience Required: 5–7 years (Minimum 2 years in team leadership/management) Salary: ₹45,000/month starting, with minor flexibility based on skills & experience Job Type: Full-time, Remote About the Role We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning, and related services. We’re looking for an experienced Project Delivery & Vendor Relations Manager to lead our vendor operations, manage project execution, and ensure the highest standards of quality and customer satisfaction. This is a remote position open to candidates across India who are skilled in managing people, processes, and partnerships across global time zones. What You’ll Do Vendor & Resource Management • Manage and maintain relationships with vendors worldwide. • Hire and onboard new vendors/resources to meet service demand. • Keep vendor availability aligned with incoming project requirements. • Negotiate and control vendor costs within budget. • Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output. Team & Project Operations • Lead the production/project coordination team to ensure smooth and timely project delivery. • Monitor performance, provide coaching, and give constructive feedback. • Handle performance appraisals and manage attrition. • Coordinate with clients (including US-based) to understand requirements and give updates. • Manage escalations and resolve them promptly. Quality Management • Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds. • Identify recurring issues and implement solutions. Research & Process Improvement • Keep track of industry trends and client needs. • Suggest process improvements to increase efficiency, quality, and client satisfaction. What We’re Looking For • 5–7 years of relevant experience with at least 2 years in team management. • Excellent written and verbal communication skills. • Proven success in vendor management, vendor hiring, and project coordination. • Strong background in quality management and performance evaluation. • Client-facing skills to handle escalations professionally. • Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs). Bonus Points For • Experience in service-based industries like translation, transcription, or BPO/KPO. • International client handling experience. • Budget and cost control expertise. Important Note on Experience This role is ideal for candidates with 5–7 years of relevant experience. While we appreciate experienced professionals, those with 10+ years and significantly higher salary expectations may find this role’s scope and budget less suitable. HR Contact Details:Shirly - 9176466866

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