Manager, Accounting Services

3 weeks ago

Cochin, Kerala, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires broad technical expertise and company/industry knowledge.
  • Accountable for program management functions.
  • Assists other associates in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Accountable for team performance and results.
  • Manages professional employees and/or supervisors.
  • Adapts plans and priorities based on resource and operational challenges.
  • Acts based on policies, procedures.
  • Receives guidance from managers.
  • Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

  • Understands and applies concepts in the field of expertise. 
  • Has growing knowledge of other disciplines.

Business Expertise

  • Translates strategy and priorities into work product.

Impact

  • Positively impacts the level of service.
  • Influences the team's ability to meet quality, volume, and timeline targets.
  • Guides based on policies, resource requirements, budgets, and business plans.

Leadership

  • Builds team engagement to meet service and operational challenges.
  • Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

  • Resolves technical, operational, and organizational problems.
  • Supports problem solving across an organizational matrix.

Interpersonal Skills

  • Guides and influences internal and external customers, or agencies.

Responsibility Statements

  • Serves as point of contact and a mentor for resolving complicated issues related to accounting.
  • Provides day-to-day leadership to team members.
  • Organizes training and refresher sessions for the team.
  • Prepares a training and developmental plan for all team members.
  • Supports recruiting, staffing, training, and onboarding processes.
  • Assists with performance management processes.
  • Completes performance evaluations for assigned staff.
  • Identifies and mitigates risks/issues that are potential bottlenecks to the process.
  • Performs other duties as assigned.
  • Complies with all policies, procedures, and standards.

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