Customer Success Manager
7 hours ago
Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From HomeLocation: Remote (India) Experience: 3–10 years in luxury hospitality Type: Full-timeAbout This Role (PLEASE READ BEFORE APPLYING)This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career.If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House, or similar high-touch environments — this will feel like a natural next step.If you come from BPO, back-office ops, generic coordination, or low-touch customer service, please do not apply. This role requires instincts that only premium hospitality develops.About Beacon HouseBeacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm. We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities.This is not an edtech ops role — this is premium client experience at the highest standard.Why Hospitality Professionals Excel HereIf you have spent years:handling VIP guestsanticipating needs before they are expressedcrafting warm, thoughtful communicationmanaging escalations with gracecoordinating across teamsoperating with polish, patience, and presence…then you already have 80% of what this role needs.We’ll teach you the education domain — the instincts must come from you.What You’ll Get (Your Lifestyle Changes)100% Work From HomePredictable hours (no night shifts, no split shifts)No standing 8–10 hoursNo rosters, no festival dutyWork with a specific set of families long-term (not transient guests)High-respect, thoughtful, mission-driven familiesA calm, founder-led culture that values warmth + excellenceYour Responsibilities1. Own the Relationship with FamiliesBe the primary point of contact for parents & studentsBuild trust, warmth, and long-term rapportEnsure every family feels supported, remembered, and cared for2. Deliver a Premium, Proactive ExperienceSend structured WhatsApp updatesAnticipate concerns before they arisePre-emptively communicate next stepsHandle escalations with emotional intelligence3. Manage the Student JourneyTrack deadlinesCoordinate with Graduate Coaches and Former Admissions OfficersPrepare weekly updates & action plans4. Maintain Zero-Friction OperationsSchedulingMeeting notesInternal tracking (Google Sheets / Notion)Keeping parents, students, GC, and FAO alignedWho Should ApplyYou have:3–10 years in luxury hospitality (Front Office, Guest Relations, Duty Manager, FOM, CRM, Wellness Hospitality, Concierge)Exceptional spoken & written EnglishA warm, calm, polished service styleAbility to manage multiple VIP clients without chaosHigh emotional intelligenceA proactive, anticipatory mindsetDesire to shift from hotel shifts → stable WFH careerBonus if you’ve worked in: Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.🚫 Who Should NOT ApplyTo keep the quality bar high, please do not apply if you have experience ONLY in:BPO / call centersBack-office operationsBasic coordination rolesSales / tele-salesEdtech supportGeneric admin/EA rolesThis role requires high-end service instincts, not process-driven ops.
-
Customer Success Manager
3 days ago
Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...
-
Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India M2P Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...
-
Customer Success Manager
2 days ago
chennai, India WATI Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
-
Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...
-
Customer Success Manager
2 weeks ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Manager
1 week ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Manager
6 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Manager
6 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Manager
6 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
-
Customer Success Manager
1 week ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
