Compliance and Dispute Analyst

5 days ago

Ahmedabad, India NetBounce Placement Full time

Job Title: Compliance and Dispute Analyst

Location: Ahmedabad, Gujarat

Job Type: Full-Time

Industry: USA IT Staffing & Recruitment

Experience: 2+ Years

Shift:[US Shift / EST Hours


Key Responsibilities:

  • Manage and execute the entire refund process, ensuring timely and accurate completion.
  • Communicate with candidates via email and phone to confirm refund eligibility, obtain required information, and provide updates.
  • Investigate and resolve Stripe dispute cases by collecting relevant documentation, analyzing claims, and preparing formal responses.
  • Maintain organized records of refund requests, supporting documents, and resolution statuses.
  • Coordinate with internal teams such as Finance, Recruitment, and Compliance to ensure accuracy and transparency in all transactions.
  • Monitor recurring dispute trends and escalate any issues or patterns that need managerial attention.
  • Ensure all refund and dispute handling follows internal policy and payment platform guidelines (e.g., Stripe).

Qualifications:

  • Prior experience in refund management, customer service, or dispute resolution preferred (especially in staffing, payroll, or fintech settings).
  • Strong verbal and written communication skills.
  • Excellent documentation, record-keeping, and follow-up abilities.
  • Ability to multitask, prioritize, and handle confidential data professionally.
  • Familiarity with Stripe or other payment processing platforms is a plus.

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